Motorhome Insurance
Customer Zone
Helplines
We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.
Breakdown Assistance & Accident Recovery (24 hr): 01737 815 123
If calling from outside the UK please call 0044 1737 815 123
Claims (24 hr): 01422 501 084
If calling from outside the UK please call 0044 1422 501 084
Windscreen (24 hr): 0800 0963 456
If calling from outside the UK please call 0044 1422 501 092
Legal Expenses (24 hr): 0800 387 165
To recover costs such as your excess, motorhome hire and loss of earnings following a non-fault accident. Arranged by MSL Legal Expenses Ltd. Please quote certificate number ACA145 when calling.
Renewals: 01422 396 789
Advisers available 8am - 8pm Weekdays & 9am - 4pm Weekends and most Bank Holidays. Automated payment line for card payments available 24 hours.
Customer Service: 01422 396 769
If you have a question about your motorhome insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.
Lines are open 7 days a week:
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays
Policy Documents
If you'd like more information about our products and services, you can download our motorhome insurance brochure and related insurance documents on this page.
Download Motorhome Insurance Brochure
Click above to download details of the benefits and savings we offer motorhome owners as part of our motorhome insurance cover.
Download Motorhome Policy Booklet
Click above for full policy details of the cover we provide.
Download Motorhome Policy Summary
Click above for a summary of our motorhome insurance policy.
Download Terms of Business Agreement
Click above to download our Terms of Business Agreement.
Download our Handy Motorhome Insurance Renewal Guide
Click above to download details how to renew your motorhome insurance cover.
To view historical versions or request a copy of these documents by post, please contact us.
The documents on this page are in PDF format, and as such you need to have a PDF reader installed on your system in order to view them properly. If you don't have a PDF reader installed then you can download the Adobe Acrobat Reader for free on the Adobe Website.
Inform us of Changes
If your circumstances change then you need to let us know. You can do this using the form below (the changes will not take effect until we contact you to confirm).
Alternatively, you can call us on:
0800 14 88 400
free from landlines
01422 396 769
may be cheaper from mobiles
We are open 7 days a week:
8am-8pm weekdays
9am-4pm weekends
& most Bank Holidays
Renewals
We offer a range of ways to pay for your motorhome insurance policy.
Download our Handy Motorhome Insurance Renewal Guide
Click above to download details how to renew your motorhome insurance cover.
Credit / Debit Card
Our renewals helpline number below can be used to pay your insurance premium, speak to an insurance adviser or update your details before renewal. If you don't have any changes to make to your policy and wish to pay by card then you may choose to use the automated 24 hour payment option when calling.
Monthly Direct Debit
If you would prefer to spread the payment of your insurance over 12 monthly payments, rather than pay in one lump sum, then simply call us with your bank details. We use a company called Premium Credit Ltd to provide finance and a charge for credit will apply - written quotations are available on request. Credit is available subject to status. If you already pay your premium by Direct Debit, and are happy for cover to continue on the same basis, then you don't need to do anything, as the monthly Direct Debit collections will automatically continue. (A transaction fee of 8% will apply to your renewal premium and payments are collected by 12 equal monthly instalments).
Cheque
Please forward your cheque made payable to "Caravan Guard Ltd" to Caravan Guard, New Road, Halifax, HX1 2JZ. Please ensure you print your full name and postcode on the reverse and that we receive your cheque before your policy expires.
Renewals Helpline: 01422 39 67 89
8am - 8pm Weekdays
9am - 4pm Weekends
& most Bank Holidays
Automated payment line for card payments available 24 hours.
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Excellent service 
Which Motorhome Insurance
Survey April 2012
Comprehensive service and an excellent policy at a very good price
Which Motorcaravan Insurance
Survey April 2009
The best insurance company I have dealt with. I would have no hesitation in recommending Caravan Guard to friends and family
Mrs Sheila Phillips
Staffordshire 2012
Mobile friendly number
01422 396 769
Open 7 days
8am - 8pm weekdays
9am - 4pm weekends
& most Bank Holidays
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© 2013 Caravan Guard Ltd, New Road, Halifax, West Yorkshire, HX1 2JZ United Kingdom. Tel: 0800 14 88 400
* Our club discount is available to members of various organisations and can only be claimed once per policy term. Caravan Guard Limited is authorised and regulated by the Financial Conduct Authority. Cover only available to UK residents (including Northern Ireland). Full details available on request. For your protection, calls may be recorded and may be monitored.