Recruitment

Currently Recruiting

Insurance Advisors - Click for more
Team Managers (Call Centre Based) - Click for more
IT Support Analyst / Developer - Click for more
HR Assistant - Click for more
Other Vacancies - Click for more

Insurance Advisers

Full time positions

Our contact centre is open 8am-8pm weekdays and 9am-4pm weekends, various shifts are available.

The role will comprise:

Providing insurance quotations
Amending and renewing policies for existing customers
Answering customer queries
Liaising with the claims department on claims queries
Providing assistance on projects if requested

No previous experience necessary, full training given.

The successful applicant will have:

Excellent communication skills, both verbal and written
A friendly customer service focused personality
Basic computer literacy
The ability to work within an expanding team
Drive to learn new skills and develop existing skills
A flexible and professional approach to work
GCSE Maths and English A - C grade (or equivalent) preferred but not essential, as experience or recognised qualifications such as NVQs will also be considered

What can we offer you?

Up to £18,000 starting salary (depending on experience)
Modern Halifax Town Centre offices
Annual profit related bonus
Up to 28 days holiday a year (increases with length of service)
Private medical and pension (optional)

Team Manager (Call Centre Based)

Full time only (will include evenings and weekends)

Salary: Negotiable dependant on experience

Caravan Guard is an insurance intermediary, with 75,000 customers and 88 employees. Due to expansion, the opportunity has arisen for further Team Managers to join this dynamic and successful business.

Reporting to the Head of Call Centre Operations, the successful candidate will be responsible for managing and developing a team of Insurance Advisers, in order to enhance their performance, meet set standards, and ensure a range of targets are met. Ensuring that compliance and relevant legislation is upheld by all members of the team, whilst also meeting company policies and procedures.

Working within a dynamic and fast paced environment the responsibilities of the role include:

Leading, motivating and managing the team, being accountable for the team’s overall achievement.
Setting challenging objectives in relation to quality, service, productivity and sales; monitoring performance against.
Conducting monthly review meetings and 4-monthly appraisals with each of your team members, sharing constructive feedback and agreeing areas for development.
Keeping your team focused and up to date through regular and effective communication, whilst enthusiastically adapting to and promoting change.
Coaching team members where objectives are not met, initiating the company’s Performance Improvement Policy where appropriate, supported by your line manager and HR.
Monitoring and managing your team members’ attendance at work in line with Company Policy, escalating to your line manager and HR when defined absence triggers are reached.
Managing work allocation / prioritisation to meet service standards within the Call Centre.
Handling Adviser referrals, in relation to company procedures, underwriting referrals and customer queries.
Investigating and resolving customer complaints when the Customer Relations Manager is not on duty.
Fire Warden and First Aid duties.
Offering a flexible approach, and undertaking ad hoc project work.

What we are looking for:

Previous experience within a similar role, ideally in the Financial Services sector.
Excellent communication skills both written and verbal.
Highly organised individual with excellent attention to detail.
Experience of meeting targets in a challenging and pressured environment.
Drive and commitment to inspire and motivate others to achieve high performance.

Working Hours:

Our opening hours are 8am until 8pm Monday to Friday, 9am until 6pm Saturday and 9am until 8pm Sunday.

37.5 hours per week, to include at least one 11:45am until 8:15pm shift Monday to Friday and bi-weekly Saturdays or Sundays (during the above opening hours). Some flexibility can be applied to working hours to meet the needs of the business and the successful candidate.

IT Support Analyst / Developer

Full Time Position

Caravan Guard Ltd, incorporating Leisuredays insurance, is one of the UK’s leading leisure insurance specialists. With over 75,000 customers supported by over 90 staff, our in house IT team offers day to day internal IT support, as well as, creating, developing and maintaining a number of bespoke and third party applications.

Working from our impressive three storey spacious offices in Halifax town, the chosen candidate will report to the Operations Manager and will work closely with our current IT team. The successful candidate would assist in front line ‘help desk’ support, and adhere to Service Level Agreements of our internal support system.

The role would see the individual working with the IT team to produce and implement bespoke internal systems of all varieties, including Work Flow Management, Personnel Systems, and Client Relations Management Systems. Time would also be spent liaising with external support functions to develop and maintain our internal IT infrastructure.

This role provides scope for personal input into up and coming internal system development, as well as the opportunity to work for a forward thinking, successful and expanding business.

As a person:

Strong communicator, both verbally and written
Enthusiastic, self motivated, professional and organised
Problem solving abilities
A keen eye for detail

Successful candidates will have proven skills:

Minimum A-C Maths and English GCSE (or equivalent)
IT skills must cover both hardware and software
Experienced programmer, with previous use of VBA, VB/VB.NET, and SQL
Experienced in debugging code

It would also be favourable to have:

Knowledge of Active Directory, GPO and Network Configuration
Experience with Linux and script programming
Telephony experience
Experience in programming using TAPI
Relevant and supporting qualifications

What can we offer you?

Competitve starting salary (depending on experience and skills)
Annual profit and performance related bonus
Up to 28 days holiday a year (increases with length of service)
Monday to Friday (Occasional out of hours work may be required)
Private medical and pension (optional)
Financial support with further training related to the role
Working from our modern Halifax Town Centre offices
The chance to be part of a growing dynamic team

Note: applicants unable to demonstrate the above skills will not be considered.

HR Assistant

Full Time Position

Caravan Guard is an insurance intermediary, with 75,000 customers and 88 employees. Due to expansion, the opportunity has arisen for a HR Assistant to join this dynamic and successful business.

Reporting to the Head of HR & Training you will join a small HR and Training team. Working within a dynamic and fast paced environment, the role is varied and challenging. The suitable candidate will have a proven track record of handling HR procedures and be keen to develop.

Role responsibilities:

Supporting the Head of HR & Training with the recruitment process: sifting applications, co-ordinating interviews, responding to applicants, issuing offer letters, contracts of employment, requesting references, criminal and credit reference checks.
Contract management, including new starter and leaver processes.
Involvement in the induction process.
Updating HR databases (e.g. Sickness, Parental Leave, Lateness) and personnel files in a timely and accurate manner.
Processing and authorising holiday requests to meet set criteria.
Planning and co-ordinating internal training sessions to ensure sufficient resource is maintained.
Planning and updating the rota, ensuring resource meets demand.
Annual compliance and regulatory employee checks (including desk assessments, training needs analysis etc).

What we are looking for:

The successful candidate should have the following fundamental personal attributes:

Previous experience within a HR department.
Ability to work as part of a team and using own initiative.
Excellent written and verbal communication skills.
Proactive, positive and passionate.
Methodical, logical and organised.
Accurate, paying attention to detail.
Professional and able to build relationships at all levels.
Confidential and diplomatic.

Benefits:

Profit and Performance Related Bonus
Pension
Private Medical and Permanent Health Insurance.

Meet the team...

Don't take our word for it, here's what our Insurance Advisers have to say...