Security & privacy policy

Security

The security of your personal and financial details is of paramount importance to us. That is why this website uses the most powerful SSL encryption commercially available today.

Server-Gated Cryptography (SGC) enables 128 or 256 bit SSL encryption (depending on the browser and host server operating system). This enables us to provide the strongest level on encryption available to you.

It works by automatically scrambling the information you send over the web so it is meaningless. Once it arrives, we have the key to de-scramble the words. When you fill in any personal information or payment details, you will be in a secure area of the site.

You can check this by looking for a padlock in the bottom corner of your web browser and that the web address starts with "https:// " – the letter 's' stands for secure. When you send your information over the web, it will be encrypted to protect anyone from reading it. All the information that we save for you is protected by firewalls and a wide range of IT security measures.

Privacy

By submitting any information about you, you consent to its use as set out in this Security & Privacy Policy.

The Internet is not a secure medium. However, we are committed to ensuring that your privacy is protected. The Security & Privacy Policy explains the security measures we have put in place to protect your information and how we use the information we collect about you. We recommend you read it before you provide any information to us.

The information we collect and how we use it

Within the site, we may ask you to provide us with relevant personal information in order that we can provide you with the product or service requested, undertake administration and generally service and maintain your policy, including responding to any query that you may raise with us.

All personal information supplied by you will be treated in confidence by Caravan Guard Limited and either the Royal & Sun Alliance Insurance Group of companies or UK General Limited (note home emergency and gadget and leisure equipment insurance are arranged by UK General Limited) and will not be disclosed to any third parties except where your consent has been received or where permitted by law. In order to provide you with products and services this information will be held in the data systems of Caravan Guard Limited and either the Royal & SunAlliance Insurance Group of companies or UK General Limited, or our agents or subcontractors.

Caravan Guard Limited and either the Royal & SunAlliance Insurance Group of companies or UK General Limited may pass your personal information to other companies for processing on its behalf. Some of these companies may be based outside Europe in countries that may not have laws to protect your personal information, but in all cases we will ensure that it is kept securely and only used for the purposes for which you provided it. Details of the companies and countries involved can be provided to you on request.

On payment of a small fee you are entitled to receive a copy of the information we hold about you. If you have any questions, or you would like to find out more about this notice you can write to:

Data Protection Liaison Officer
Caravan Guard Limited
New Road
Halifax
HX1 2JZ

Or Telephone 01422 396 777

Caravan Guard Limited and either the Royal & SunAlliance Insurance Group of companies or UK General Limited would also like to keep you informed (by telephone, SMS, post or e-mail) of selected products and services available from us and our carefully chosen suppliers. If you would prefer not to receive this information from us please let us know when you contact us.

As part of the process of providing you with the product or service requested, we may undertake certain checks or exchange information through various databases.

In order to prevent and detect fraud we may at any time:

  • Share information about you with other organisations and public bodies including the police
  • Check and/or file your details with fraud prevention agencies and databases, and if you give us false or inaccurate information and we suspect fraud, we will record this. We and other organisations may also use and search these agencies and databases to:

    • Help make decisions about the provision and administration of insurance, credit and related services for you and members of your household;
    • Trace debtors or beneficiaries, recover debt, prevent fraud and to manage your accounts or insurance policies;
    • Check your identity to prevent money laundering, unless you furnish us with other satisfactory proof of identity; or
    • Undertake credit searches and additional fraud searches.

Details of the agencies and databases can be obtained by contacting us on the following telephone number 01422 396 777. Calls may be recorded.

Cookies

Cookies are small text files that allow us to identify your computer, recognise repeat users, observe anonymous user behaviour and compile aggregate data about users in order to improve the service we provide. The data we collect using Cookies does not identify individual users and is only used for tracking, analysing and marketing of the site.

Most web browsers will accept Cookies, but if you would prefer we did not collect data by this method, you can disable this function within your browser settings. However, without Cookies, you may not be able to use the full functionality of our site, including personalisation of the web content to reflect your personal usage.

By using the Caravan Guard Limited website, you agree that we can place these types of cookies on your device.

Your consent

When you submit your information within this website you consent to the use of that information as set out in this Security & Privacy Policy. If we change the Security & Privacy Policy we will post the changes on this page and may place notices on other pages of the website so that you are aware of how we use your information at all times. If you continue to use the service you will signify that you agree to any such changes.

The Internet is a global medium and therefore your information may be transferred outside the European Economic Area en route. By submitting your information, you consent to such a transfer.

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