Static Caravan Insurance

Customer Zone

• Helplines
• Policy Documents
• Inform us of Changes
• Renewals

Helplines

We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

Customer Service Line:  01422 396 769

If you have a question about your insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Lines are open 7 days a week:
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays

Claims Helpline (24 hour):  01422 50 10 85

To make an insurance claim, or check the status of an existing claim, call our claims helpline 24 hours a day.

Emergency Helpline (24 hour):  01422 50 10 86

If crisis strikes, just call our Emergency Helpline day or night, any day of the year. We'll arrange for one of our Emergency repairers to race round and help sort things out.

Legal Helpline:  01925 428 375

This number is for policy holders who have opted to take out our Legal Expenses cover option.

Renewals Helpline: 01422 39 68 08

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Policy Documents

Our holiday home brochure, policy summary and example policy booklet can be downloaded using the links below.

Download Static Caravan Insurance Brochure

Click above to find out more about our policy, including details of the insurance services, benefits and discounts we offer static caravan, chalet and lodge owners.

Download Static Caravan Policy Summary

Click above for more details on the contents of our insurance policy.

Static Caravan Policy Booklet

Click above for details on our static caravan, chalet and lodge policy conditions and exclusions.

Terms of Business Agreement

Click above to download our terms of business agreement document that gives details of the basis of our insurance contract, including details of your right to cancel, policy payment options, and information on data protection and confidentiality.

To view historical versions or request a copy of these documents by post, please contact us.

The documents on this page are in PDF format, and as such you need to have a PDF reader installed on your system in order to view them properly. If you don't have a PDF reader installed then you can download the Adobe Acrobat Reader for free on the Adobe Website.

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Inform us of Changes

If your circumstances change then you need to let us know. You can do this using the form below (the changes will not take effect until we contact you to confirm).

Alternatively, you can call us on:
0800 14 88 400 free from landlines
01422 396 769 may be cheaper from mobiles

We are open 7 days a week:
8am-8pm weekdays
9am-4pm weekends
& most Bank Holidays

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Renewals

We offer a range of ways to pay for your holiday home insurance policy.

Credit / Debit Card
Our renewals helpline number below can be used to pay your insurance premium, speak to an insurance adviser or update your details before renewal. If you don't have any changes to make to your policy and wish to pay by card then you may choose to use the automated 24 hour payment option when calling.

Monthly Direct Debit
If you would prefer to spread the payment of your insurance over 12 monthly payments, rather than pay in one lump sum, then simply call us with your bank details. We use a company called Premium Credit Ltd to provide finance and a charge for credit will apply - written quotations are available on request. Credit is available subject to status. If you already pay your premium by Direct Debit, and are happy for cover to continue on the same basis, then you don't need to do anything, as the monthly Direct Debit collections will automatically continue. (A transaction fee of 8% will apply to your renewal premium and payments are collected by 12 equal monthly instalments).

Cheque
Please forward your cheque made payable to "Leisuredays" to Leisuredays, New Road, Halifax, HX1 2JZ. Please ensure you print your full name and postcode on the reverse and that we receive your cheque before your policy expires.

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* Our club discount is available to members of various organisations and can only be claimed once per policy term. Caravan Guard Limited is authorised and regulated by the Financial Conduct Authority. Cover only available to UK residents (including Northern Ireland). Full details available on request. For your protection, calls may be recorded and may be monitored.