Touring Caravan Insurance

Customer Zone

Helplines
Policy Documents
Inform us of Changes
Renewals
Tell us your CRiS number
Recommend Caravan Guard to a friend

Helplines

We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

Customer Service Line: 01422 396 769

If you have a question about your insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Lines are open 7 days a week:
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays

Claims Helpline (24 hour): 01422 501 083

To make an insurance claim, or check the status of an existing claim, call our claims helpline 24 hours a day.

UK Accident Emergency Recovery (24 hour): 01422 501 087

If you require emergency assistance following an accident or breakdown within the UK.

European Accident Emergency Recovery (24 hour): 0044 1422 501 088

If you require emergency assistance following an accident or breakdown within Europe.

Legal Expenses (24 hour): 01925 422 716

Only available if Legal Expenses option taken. Please refer to your policy schedule

Renewals Helpline: 01422 396 755

Policy Documents

If you'd like more information about our products and services, you can download our touring caravan insurance brochure and related insurance documents on this page.

Download Caravan Insurance Brochure

Click above to download details of the benefits and savings we offer caravan owners as part of our caravan insurance cover.

Download Touring Caravan Policy Booklet

Click above for full details of the cover we provide.

Download Touring Caravan Policy Summary

Click above for a summary of our touring caravan insurance policy.

Download Terms of Business Agreement

Click above to download our Terms of Business Agreement.

Download our Handy Touring Caravan Insurance Renewal Guide

Click above to download details how to renew your touring caravan insurance cover.

To view historical versions or request a copy of these documents by post, please contact us.

The documents on this page are in PDF format, and as such you need to have a PDF reader installed on your system in order to view them properly. If you don't have a PDF reader installed then you can download the Adobe Acrobat Reader for free on the Adobe Website.

Inform us of Changes

If your circumstances change then you need to let us know. You can do this using the form below (the changes will not take effect until we contact you to confirm).

Alternatively, you can call us on:
0800 14 88 400 free from landlines
01422 396 769 may be cheaper from mobiles

We are open 7 days a week:
8am-8pm weekdays
9am-4pm weekends
& most Bank Holidays

Renewals

We offer a range of ways to pay for your caravan insurance policy.

Download our Handy Touring Caravan Insurance Renewal Guide

Click above to download details how to renew your touring caravan insurance cover.

Credit / Debit Card

Our renewals helpline number below can be used to pay your insurance premium, speak to an insurance adviser or update your details before renewal. If you don't have any changes to make to your policy and wish to pay by card then you may choose to use the automated 24 hour payment option when calling.

Monthly Direct Debit

If you would prefer to spread the payment of your insurance over 12 monthly payments, rather than pay in one lump sum, then simply call us with your bank details. We use a company called Premium Credit Ltd to provide finance and a charge for credit will apply - written quotations are available on request. Credit is available subject to status. If you already pay your premium by Direct Debit, and are happy for cover to continue on the same basis, then you don't need to do anything, as the monthly Direct Debit collections will automatically continue. (A transaction fee of 8% will apply to your renewal premium and payments are collected by 12 equal monthly instalments).

Cheque

Please forward your cheque made payable to "Caravan Guard Ltd" to Caravan Guard, New Road, Halifax, HX1 2JZ. Please ensure you print your full name and postcode on the reverse and that we receive your cheque before your policy expires.

Renewals Helpline: 01422 39 67 55

8am - 8pm Weekdays
9am - 4pm Weekends
& most Bank Holidays

Automated payment line for card payments available 24 hours.

Tell us your CRiS id number

To make sure everything goes as smoothly as possible should you have a claim, it's important you provide us with your caravan's CRiS identification number, or for caravans manufactured before 1992, a chassis or VIN number.

For caravans manufactured pre 1992 you should find the chassis number on a plate on the 'A' frame or by the door.
For caravans manufactured after 1992, as well as a chassis number you should also find a 17 digit number etched on the windows. This indicates that the caravan is registered with CRiS and you should have received additional documentation when you purchased the caravan to register and confirm your details as the new owner. If the manufacturer of your caravan does not operate this scheme then you can retrospectively register it with CRiS – just call them on 01722 411430 for more details.
For owners of trailer tents and folding campers not registered with the CRiS scheme please provide us with the chassis number.

Having trouble finding your CRiS number or chassis number? Call our friendly expert insurance advisers on 0800 14 88 400 (free from landlines, mobile users may find it cheaper to call 01422 396 769).