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Can I still make a motorhome claim during the Coronavirus (COVID-19) pandemic?
Yes, your policy is still valid and cover will remain in force.
Registering a claim – Please call our claims helpline on 01422 501 084.
Windscreen and body glass claims – Autoglass® is operating as usual but please bear in mind that some glass is replaced to order and there are delays in manufacturing across Europe due to the Coronavirus pandemic.
Breakdown assistance or accident recovery – In the event of an accident or breakdown, please call 01737 815 123 (within the UK), or 0044 1737 815 123 (within Europe).
If you have any problems or questions about the claims process, please contact the Caravan Guard Claims Liaison team on 01422 396 815 or by emailing firstname.lastname@example.org.
Rest assured our phone lines remain open and we have systems in place to make sure that we can continue to answer your calls and service your policies.
Motorhome repairs and servicing
If your motorhome is currently in for repair or servicing with a reputable repairer or service centre and the business has had to close due to Government advice, we can confirm that your insurance policy covers your motorhome whilst in the custody of a reputable motorhome repairer or engineer, and the normal policy requirements regarding security do not apply.
Burst pipes and escape of water – Please take note of our winter weather precautions from November 1st to March 15th
If you are not using your campervan or motorhome between Nov 1st and March 15, you must fully drain down all your water and internal sanitary systems. Damage caused by water freezing in fixed water or heating systems or by escape of water from these systems is not covered by your insurance policy between Nov 1st and March 15th unless you’ve drained down your leisure vehicle when it’s not in use. Our handy video explains the importance of draining down in winter and goes through the steps to take: https://www.caravanguard.co.uk/news/video-how-to-drain-down-your-caravan-14558/
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