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Can I still make a caravan claim during the Coronavirus (COVID-19) pandemic?
Yes, your policy is still valid and cover will remain in force.
Registering a claim – If you have minor damage to your property and it is still watertight and secure, we recommend that you register your claim online here.
If there has been a more serious incident and you require urgent advice, please call 01422 501 083.
Emergency recovery – In the event of an accident or breakdown, please call 01422 501 087 (within the UK), or 0044 1422 501 088 (within Europe).
If you have any problems or questions about the claims process, please contact the Caravan Guard Claims Liaison team on 01422 396 815 or by emailing firstname.lastname@example.org.
Rest assured our phone lines remain open and we have systems in place to make sure that we can continue to answer your calls and service your policies, just as we would if we were in the office.
It’s important you try to secure your property so it is watertight and safe from break-ins. Providing you are covered for the claim, you will be reimbursed for any reasonable emergency repair costs.
Caravan repairs and servicing – If your caravan is currently in for repair or servicing with a reputable repairer or service centre and the business has had to close due to Government advice, we can confirm that your insurance policy covers your tourer whilst in the custody of a reputable caravan repairer or engineer, and the normal policy requirements regarding security do not apply.
Burst pipes and escape of water – Please take note of our winter weather precautions from November 1st to March 15th.
If you are not using your caravan between Nov 1st and March 15, you must fully drain down all your water and internal sanitary systems. Damage caused by water freezing in fixed water or heating systems or by escape of water from these systems is not covered by your insurance policy between Nov 1st and March 15th unless you’ve drained down your leisure vehicle when it’s not in use. Our handy video explains the importance of draining down in winter and goes through the steps to take: https://www.caravanguard.co.uk/news/video-how-to-drain-down-your-caravan-14558/
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