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Can I still make a caravan claim during the Coronavirus (COVID-19) pandemic?
Yes, your policy is still valid and cover will remain in force.
Please note that the UK Government has urged people to stay at home, apart from essential travel and campsites are to close.
Registering a claim:
If you have minor damage to your property and it is still watertight and secure, we recommend that you register your claim online here.
If there has been a more serious incident and you require urgent advice, please call 01422 501 083.
In the event of an accident or breakdown, please call 01422 501 087 (within the UK), or 0044 1422 501 088 (within Europe).
If you have any problems or questions about the claims process, please contact the Caravan Guard Claims Liaison team on 01422 396 815 or by emailing email@example.com.
Rest assured our phone lines remain open – our staff are working from home to keep our colleagues and the wider community safe. We have systems in place to make sure that we can continue to answer your call and service your policy, just as we would if we were in the office.
Loss adjustor visits
Loss adjusting visits have been cancelled until further notice to protect the health of their employees and customers. Because of these unavoidable delays in arranging someone to assess any damage during this time, it’s important you try to secure your property so it is watertight and safe from break-ins. Providing you are covered for the claim, you will be reimbursed for any reasonable emergency repair costs.
Caravan repairs and servicing
If your caravan is currently in for repair or servicing with a reputable repairer or service centre and the business has had to close due to Government advice, we can confirm that your insurance policy covers your tourer whilst in the custody of a reputable caravan repairer or engineer, and the normal policy requirements regarding security do not apply.
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