Existing customers


Helplines

We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

General


Customer Service
01422 396 761
If you have a question about your motorhome insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Renewals
01422 396 789
Automated payment line for card payments available 24 hours.

Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays

Need to call us about a claim?


Click here to learn more about our claims process

Claims helpline (weekdays 8am-8pm, Saturday 8am-4pm)
01422 501 084
Please call this number to register a new claim or talk to us about an existing claim.

Emergency assistance (24 hour)
01737 815 123 (within the UK)
00 44 1737 815 123 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Windscreen claims (24 hour)
01422 501 092
Please call this number to make a claim about windscreen damage only.

Legal helpline (24 hour)
01206 616 007
(Administered by Arc Legal Assistance Ltd)
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Policy documents

If you'd like more information about our products and services, you can download our motorhome insurance brochure and related insurance documents on this page

Main Documents


Download PDF Brochure

Details of the cover and other benefits you'll get when you insure with Caravan Guard.

Download PDFPolicy booklet

Full details and the terms and conditions of your motorhome insurance policy.

Download PDF Essential information document

A summary of the cover levels on our motorhome insurance.

Download PDF Insurance product information document (IPID)

A summary of the key information relating to your motorhome policy.

Download PDF Terms of business agreement (TOBA)

The contract explaining the legal relationship between Caravan Guard and you as the policyholder.

Download PDF Renewal guide

A handy guide with tips and tricks to make sure you get the best insurance renewal deal.

Download PDF Breakdown insurance product information document (IPID)

A summary of the key information relating to your motorhome policy breakdown cover.

Optional cover documents and extensions


A summary of the key information relating to your motorhome insurance policy add ons.

Download PDF Legal expenses policy booklet

Full details and the terms and conditions of your motorhome insurance policy, provided by Arc Legal Assistance.

Download PDF Legal expenses insurance product information document (IPID)

A summary of the key information relating to your motorhome policy legal expenses cover.

Download PDF Legal expenses cover – Important notice

For existing customers due for renewal from the 1st October 2018

Download PDF Gadget and leisure optional add on (IPID)
Download PDF Home emergency optional add on (IPID)

Renewals

How to renew your policy


If you'd like to discuss your renewal with an adviser


Call our renewals helpline: 01422 396 755
8am - 8pm Weekdays
9am - 4pm Weekends
and most Bank Holidays

Use our Secure LiveChat portal
LiveChat on our website to amend or renew your policy whenever our advisers are available.

If you're happy to renew without amending your policy please use one of these methods


Send a payment for your renewal:
Send a bank transfer or cheque (see four ways to pay)

Call our out of hours renewal helpline: 01422 396 755
Credit or debit card payment only
8pm – 8am Weekdays
4pm – 8am Weekends


Four ways to pay for your renewal (click icons for more)


Please note we don’t charge a fee for use of a credit card


If you'd prefer to spread the payment of your motorhome insurance over 12 monthly payments, rather than pay in one lump sum, simply call us with your bank details


We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.


My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your direct debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online. If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.


Please note a charge for credit applies, written quotations available. Credit availability is subject to status.


Please send your premium to the following bank account, using the unique reference provided to help us identify your policy.


Account number: 00554722
Sort code: 30-93-76
Reference: The last seven digits of your policy number
(e.g. for policy number L09/CGHH0123456, your unique reference would be 0123456)


Please take care to use the correct reference to avoid a delay in renewing your policy. Your renewal will only be complete once we have received the bank transfer.


Please make sure we receive your payment before your policy expires. Unfortunately payments sent on a weekend won’t reach our account until the following Monday. Once your payment has been received you will then receive confirmation of your renewal by email or post.


Please forward your cheque made payable to "Caravan Guard Ltd" to Caravan Guard, New Road, Halifax, HX1 2JZ. Please make sure you print your full name and postcode on the reverse and make sure that we receive your cheque before your policy expires.




Renewal guide


Download renewal guide pdf Download our handy Motorhome Insurance Renewal Guide
Click above to download details of how to renew your motorhome insurance cover.


Inform us of changes

If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 396 769 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most Bank Holidays.

Making a claim

Claims helpine (weekdays 8am-8pm, Saturday 8am-4pm)
01422 501 084
Please call this number to register a new claim or talk to us about an existing claim.

Breakdown assistance or accident recovery (24 hour)
01737 815 123 (within the UK)
00 44 1737 815 123 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Windscreen claims (24 hour)
01422 501 092
Please call this number to make a claim about windscreen damage only.

Legal helpline (24 hour)
01206 616 007
(Administered by Arc Legal Assistance Ltd)
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Top tips when making a claim:


  • Protect your motorhome and belongings from further damage
  • If possible, take photos of any damage
  • Don’t throw away damaged items or carry out non-emergency repairs
  • If you’ve been the victim of crime, inform the police and ask for a crime reference number
  • Register your claim as soon as possible

If you have any problems or questions about the claims process, please contact the Caravan Guard Claims Liaison team on 01422 396 815 (weekdays 9am-5pm) or by emailing claims@caravanguard.co.uk.

Any questions?

For more information about making a claim, please see your policy booklet

Documents

What will happen?


  1. Report your claim
    As the underwriters of your policy, RSA will handle your claim and pay any settlement. When you report your claim, you’ll be given your unique claim reference number.
  2. Providing further information
    You may be asked to send photos and tell us about your preferred repairer.
  3. Assessing the loss or damage
    An engineer may visit to assess your claim and will require estimates for any repairs.
  4. Settling your claim
    Once everything’s in order, RSA will review all the information and settle your claim fairly.

Cancellation of your policy

You may cancel this Policy at any time. To do this, you can either:

  • Return your Certificate of Motor Insurance, noting the time and date cover is to cease, to Caravan Guard, New Road, Halifax, West Yorkshire, HX1 2JZ.
  • Send an email to cancel@caravanguard.co.uk confirming your Policy Number, Motorhome Registration and time and date cover is to cease.
  • Complete the web form declaration by clicking here.
  • Or call us on 01422 396 761.
More reasons to choose us
Number 1 on ReviewCentre
Number 1 for service and value
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Reassuringly good cover from a leading insurer
Award winning customer service
Award winning company
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Safe and secure online quotes
Trusted family business since 1984
Confidence in a trusted family business
9/10
Highly rated claims service
Money back guarantee
Money back guarantee
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Member of the National Caravan Council
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Heart Research donation for every paperless policy
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Plain English policy and documents
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Great value for money