Existing motorhome insurance customers information and help

Helplines

Documents

Renewals

Changes

Making a claim

Broken down

Helplines

We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

General

Customer Service
01422 396 761
If you have a question about your motorhome insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Renewals
01422 396 789
Automated payment line for card payments available 24 hours.

Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays

Need to call us about a claim?

Click here to learn more about our claims process

Claims helpline (revised opening hours below)
01422 501 084
Please call this number to register a new claim or talk to us about an existing claim.

Due to the ongoing Coronavirus pandemic, claims handlers are now working from home with revised opening hours of 8-8pm Monday to Friday and 9-4pm Saturday. These hours may be subject to change.

Emergency assistance (24 hour)
01737 815 123 (within the UK)
00 44 1737 815 123 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Windscreen claims (24 hour)
01422 501 092
Please call this number to make a claim about windscreen damage only.

Legal helpline (24 hour)
01206 616 007
(Administered by Arc Legal Assistance Ltd)
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Policy documents

If you'd like more information about our products and services, you can download our motorhome insurance brochure and related insurance documents on this page

Main Documents

Brochure

Details of the cover and other benefits you'll get when you insure with Caravan Guard.

Policy booklet

Full details and the terms and conditions of your motorhome insurance policy.

Essential information document

A summary of the cover levels on our motorhome insurance.

Insurance product information document (IPID)

A summary of the key information relating to your motorhome policy.

Terms of business agreement (TOBA)

The contract explaining the legal relationship between Caravan Guard and you as the policyholder.

Renewal guide

A handy guide with tips and tricks to make sure you get the best insurance renewal deal.

Breakdown insurance product information document (IPID)

A summary of the key information relating to your motorhome policy breakdown cover.

Optional cover documents and extensions

A summary of the key information relating to your motorhome insurance policy add ons.

Legal expenses policy booklet

Full details and the terms and conditions of your motorhome insurance policy, provided by Arc Legal Assistance.

Legal expenses insurance product information document (IPID)

A summary of the key information relating to your motorhome policy legal expenses cover.

Gadget and leisure optional add on (IPID)

Home emergency optional add on (IPID)

Renewals

How to renew your policy

IMPORTANT – CORONAVIRUS (COVID-19):

We're following Government advice around the evolving situation. We may be operating with fewer staff than normal and ask you to kindly bear with us during this time.

You would normally need to review the value of your caravan each year but in light of the pandemic we will honour up to a 10% increase on your sums insured limit should you need to make a claim in the next policy year - so there is no need to contact us if that is the only change you need to make to your policy. Please check your schedule to check all other details are correct and if there are any changes in your circumstances, or if you wish to add, remove or discuss any policy options, please call us.

If you're happy to renew without making changes to your policy...

If you don’t need to make any changes to your policy, you can now renew online.

Renew online today

Alternatively, please pay for your policy using online banking (see 'ways to pay').

If you need to make changes to your policy...

Call our renewals helpline: 01422 396 789
Open 8am-8pm weekdays, 9am-4pm weekends and most bank holidays.
Due to the ongoing Coronavirus (COVID-19) outbreak, we may be operating with fewer staff than normal and ask you to kindly bear with us during this time.

Use our secure LiveChat portal
You can also use LiveChat on our website to amend or renew your policy whenever our advisers are available.

Four ways to pay for your renewal (click icons for more)

1. Credit / debit card

Please note we don’t charge a fee for use of a credit card

Click here to renew online today

2. Monthly Direct Debit

If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise. If you paid in full last year but prefer to spread the payment of your insurance over 12 monthly payments, simply call us with your bank details or use LiveChat on our website whenever our advisers are available.

We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.

My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your direct debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online. If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.

Please note a charge for credit applies, written quotations available. Credit availability is subject to status.

3. Bank transfer / online banking

Alternatively, if you prefer to use online banking and don’t need to make any changes to your policy, please send your premium to the following bank account, using the last seven digits of your policy number as the reference to help us identify your policy.

Account number: 00554722
Sort code: 30-93-76
Account name: Caravan Guard Ltd
Reference: The last seven digits of your policy number
(e.g. for policy number L09/CGHH0123456, your unique reference would be 0123456)

Please take care to use the correct reference to avoid a delay in renewing your policy. Your renewal will only be complete once we have received the bank transfer.

Please make sure we receive your payment before your policy expires. Unfortunately payments sent on a weekend won’t reach our account until the following Monday. Once your payment has been received you will then receive confirmation of your renewal by email or post.

4. Cheque

In light of the current Coronavirus (COVID-19) pandemic, it is more difficult for us to process cheques. If you’re able to pay for your renewal using an alternative payment method, please consider this first.

If paying by cheque is the only option available, please forward your cheque made payable to "Caravan Guard Ltd" to Caravan Guard, New Road, Halifax, HX1 2JZ. Please make sure you print your full name and postcode on the reverse and make sure that we receive your cheque before your policy expires.

Renewal guide

Download our handy Motorhome Insurance Renewal Guide
Click above to download details of how to renew your motorhome insurance cover.

Inform us of changes

If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 396 769 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most Bank Holidays.

Making a claim

Claims helpline (revised opening hours below)
01422 501 084
Please call this number to register a new claim or talk to us about an existing claim.

Due to the ongoing Coronavirus pandemic, claims handlers are now working from home with revised opening hours of 8-8pm Monday to Friday and 9-4pm Saturday. These hours may be subject to change.

Breakdown assistance or accident recovery (24 hour)
01737 815 123 (within the UK)
00 44 1737 815 123 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Windscreen claims (24 hour)
01422 501 092
Please call this number to make a claim about windscreen damage only.

Legal helpline (24 hour)
01206 616 007
(Administered by Arc Legal Assistance Ltd)
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Top tips when making a claim:

Protect your motorhome and belongings from further damage
If possible, take photos of any damage
Don’t throw away damaged items or carry out non-emergency repairs
If you’ve been the victim of crime, inform the police and ask for a crime reference number
Register your claim as soon as possible

If you have any problems or questions about the claims process, please contact the Caravan Guard Claims Liaison team on 01422 396 815 (weekdays 9am-5pm) or by emailing claims@caravanguard.co.uk.

Any questions?

For more information about making a claim, please see your policy booklet

Documents

What will happen?

Report your claim
As the underwriters of your policy, RSA will handle your claim and pay any settlement. When you report your claim, you’ll be given your unique claim reference number.
Providing further information
You may be asked to send photos and tell us about your preferred repairer.
Assessing the loss or damage
An engineer may visit to assess your claim and will require estimates for any repairs.
Settling your claim
Once everything’s in order, RSA will review all the information and settle your claim fairly.

Existing customers

Helplines

General