Caravan Guard nominated for two British Insurance Awards!

Published in Awards, Caravan Guard News on   - 2 Comments

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  1. Steve Richards says:

    Damaged to worktop in my caravan on 11th Febuary ’14 (Claim no. C13146)

    Despite endless phones calls (I have names, times and dates) with Caravan Guard, the Insurance underwriter and SPI, I still don’t know whether the correct worktop has now been ordered for my caravan or even who’s going to carry out the repair. Never even had anything in writing regarding the claim.

    After 79 days and counting, no positive response as yet from your company.

    Patience wearing thin now.

    Well they do say you don’t know how good an insurance company is until you try to make a claim.

    The answer so far is, pretty poor.

    • Lucie @ Caravan Guard says:

      Hi Steve,

      Many thanks for getting in touch.

      I’m really sorry to hear that you’re not happy with the service you have received from us.

      I’ve spoken to our Claims Liaison Department who assure me that they’re currently working with the loss adjuster team at SPI to resolve your claim.

      If you would like to call the team on 01422 396 815, they will be happy to update you and answer any questions you may have.


      Caravan Guard

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