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quoteWe’re celebrating after our Claims Team scooped a top award for its customer-focused claims handling service.
Here’s our Claims Liaison Manager Louise Farrar with the Claims Team Award at the 2019 UK Broker Awards – the leading platform for national recognition within the insurance broker market.
Judges said we really outlined our high pedigree in our entry this year.
Our Managing Director, Ryan Wilby, said he was delighted we’d been recognised in the industry for delivering an excellent claims handling service to our customers.
“Strong teamwork between our internal and underwriter claims teams has helped to simplify the customer claims journey and lead to quicker settlements,” he said. “Customers often say that a test of a good insurance company is the way they handle their claim. So to have the work of our Claims Team recognised with this award is fantastic, and a testament to our passion to deliver brilliant customer experiences.”
Caravan Guard claimants are extremely satisfied, on average rating their overall claim experience nine out of 10, when responding to our customer satisfaction survey.
The Claims Team also has strong links with specialist repairers, manufacturers, and caravan and motorhome dealerships. Their specialist product knowledge allows them to deliver a tailored claims service to our customers.
We also made the shortlist for the Customer Service Award and Personal Lines Broker of the Year at the UK Broker Awards 2019. Whilst we didn’t win in these categories it was a fantastic achievement for our team of positive people to be recognised on the national stage.
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After our experience last year, making a first “at fault” insurance claim since 1976, I’m not surprised you’ve got this award. From the first phone call your claims team guided us through the process and made it as painless as possible. Congratulations on your well deserved recognition.
Thanks for your excellent feedback John – I’ll pass it on to our Claims Liaison Team.