Helplines

Documents

Renewals

Changes

CRiS ID Number

Making a claim

Emergency assistance

Helplines

We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

General

Customer service line
01422 396 761
If you have a question about your insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Renewals helpline
01422 396 755
Automated payment line for card payments available 24 hours.

Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays

Need to call us about a claim?

Click here to learn more about our claims process

Claims helpline (weekdays 9am-5pm)
01422 501 083
Please call this number to register a new claim or talk to us about an existing claim.

Did you know? If you don't need emergency assistance you can report your claim online here.

Emergency assistance (24 hour)
01422 501 087 (within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Legal helpline (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Policy documents

Main Documents

Brochure

Details of the cover and other benefits you'll get when you insure with Caravan Guard.

Policy booklet

Full details and the terms and conditions of your touring caravan insurance policy.

Essential information document

A summary of the cover levels on our touring caravan insurance.

Insurance product information document (IPID)

A summary of the key information relating to your touring caravan policy.

Terms of business agreement

The contract explaining the legal relationship between Caravan Guard and you as the policyholder.

Optional cover documents and extensions

A summary of the key information relating to your caravan insurance policy add ons.

Legal optional add on (IPID)

Legal expenses policy booklet

Full details and the terms and conditions of your touring caravan insurance policy, provided by Arc Legal Assistance.

Inform us of changes

If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 396 769 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most Bank Holidays. If you need to tell us your CRiS or VIN number, please use the form below.

CRiS

Send us your CRiS identification number Can't find this?

Full Name

Email

Phone

Postcode

CRiS number

How can I find my caravan's CRiS number?

From 2016, model ranges were security marked with VIN Chip stickers which contain the 17 digit VIN number. You'll find a master window label in the nearside front window's bottom left hand corner. There's also a label in the gas locker and then most windows should be applied with a tamper proof window lozenge.
1992 to 2015 caravans carry a 17 digit CRiS number etched onto windows as well as a VIN or chassis number on the A frame or by the door. CRiS numbers begin with ‘SG'.
Folding campers and trailer tents should have a chassis number on the A frame also.

Still having trouble finding your VIN, CRiS number or chassis number? Call our friendly expert insurance advisers on 01422 396 761

Making a claim

Report your claim

If you don’t need emergency assistance the best way to report your claim is by clicking here. This will take you to the claims portal, operated by our insurer RSA. Once you have registered this will allow you to submit estimates and track the progress of your claim.

Before you start your claim
Check the cover and excesses. You can find these in your policy schedule. Different types of claim may have different excesses.

When you register your claim
To help us process your claim quicker, have the following details to hand:

Your RSA policy number
What happened and where
The time and date of the incident or loss
Details of the loss or damage

Make a new claim Track an existing claim

If you would prefer to speak to someone please call 01422 501 083 (open weekdays 9am-5pm)

Emergency assistance (24 hour)
01422 501 087 (within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Legal helpline (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Top tips when making a claim:

Protect your caravan and belongings from further damage
If possible, take photos of any damage
Don't throw away damaged items or carry out non-emergency repairs
If you've been the victim of crime, inform the police and ask for a crime reference number
Register your claim as soon as possible

If you have any problems or questions about the claims process, please contact the Caravan Guard Claims Liaison team on 01422 396 815 (weekdays 9am-5pm) or by emailing [email protected].

Any questions?

For more information about making a claim, please see your policy booklet

Documents

What will happen?

Report your claim
As the underwriters of your policy, RSA will handle your claim and pay any settlement. When you report your claim, you'll be given a dedicated claim handler and claim reference number.
Providing further information
You may be asked to send photos or estimates for any repairs.
Assessing the loss or damage
Occasionally a loss adjuster may visit to assess the damage to make sure your settlement is fair.
Settling your claim
When everything is in order, RSA will review all the information and settle your claim.

Existing caravan insurance customers

Helplines

General