Helplines
Documents
Renewals
Changes
CRiS ID Number
Making a claim
Emergency assistance
We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.
Customer service line
01422 396 769
If you have a question about your insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.
Renewals helpline
01422 396 755
Automated payment line for card payments available 24 hours.
Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays
Claims helpline (weekdays 9am-5pm)
01422 501 083
Please call this number to register a new claim or talk to us about an existing claim.
Did you know? If you don't need emergency assistance you can report your claim online here.
Emergency assistance (24 hour)
01422 501 087 (within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.
Legal helpline (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.
Details of the cover and other benefits you'll get when you insure with Caravan Guard.
Full details and the terms and conditions of your touring caravan insurance policy.
A summary of the cover levels on our touring caravan insurance.
A summary of the key information relating to your touring caravan policy.
The contract explaining the legal relationship between Caravan Guard and you as the policyholder.
A summary of the key information relating to your caravan insurance policy add ons.
Full details and the terms and conditions of your touring caravan insurance policy, provided by Arc Legal Assistance.
If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 396 769 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most Bank Holidays. If you need to tell us your CRiS or VIN number, please use the form below.
Still having trouble finding your VIN, CRiS number or chassis number? Call our friendly expert insurance advisers on 01422 396 769
Claims helpline (weekdays 9am-5pm)
01422 501 083
Please call this number to register a new claim, or talk to us about an existing claim.
Did you know? If you don't need emergency assistance you can report your claim online here.
Report your claim onlineEmergency assistance (24 hour)
01422 501 087 (within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.
Legal helpline (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.
If you have any problems or questions about the claims process, please contact the Caravan Guard Claims Liaison team on 01422 396 815 (weekdays 9am-5pm) or by emailing [email protected].
For more information about making a claim, please see your policy booklet
DocumentsSpeak to our Halifax based expert advisers about your insurance needs.
0800 14 88 400We're open 8am–8pm weekdays, 9am–4pm weekends.
Click the links below to find out how to start your claim.