Existing customers


We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

Customer Service: 01422 396 769
If you have a question about your motorhome insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Claims (24 hr): 01422 501 084
If calling from outside the UK please call 0044 1422 501 084

Renewals: 01422 396 789
Advisers available 8am – 8pm Weekdays & 9am - 4pm Weekends and most Bank Holidays.
Automated payment line for card payments available 24 hours.

Breakdown Assistance & Accident Recovery (24 hr): 01737 815 123
If calling from outside the UK please call 00 44 1737 815 123

Windscreen (24 hr): 01422 501 092
If calling from outside the UK please call 00 44 1422 501 092

Legal Helpline (24 hour): 0344 571 2717 Auxillis Limited or 0344 770 1040 Arc Legal Assistance
(Policies starting before 01/01/17 are administered by Auxillis Limited (formerly Albany Assistance Limited))
(Policies starting after 01/01/17 are administered by Arc Legal Assistance)
To recover costs such as your excess, motorhome hire and loss of earnings following a non-fault accident.

Policy documents

Download brochure PDF Brochure
Download policy summary PDF Policy summary – policies starting on or after 01/01/17
Download policy summary PDF Policy summary – policies starting between 01/06/16 and 31/12/16
Download policy booklet PDFPolicy booklet
Download TOBA PDF Terms of business agreement (TOBA)
Download renewal guide PDF Handy renewal guide

Download legal expenses policy booklet pdf Legal expenses policy booklet – policies starting on or after 01/01/17

Provided by Arc Legal Assistance.

Download legal expenses policy booklet pdf Legal expenses policy booklet – policies starting before 01/01/17

Provided by Auxillis; previously known as Albany Assistance Limited. Any reference to Albany in the policy wording should now be read as Auxillis Limited.


We offer a range of ways to pay for your motorhome insurance policy.

Download Motorhome insurance renewal guide PDFDownload our Handy Motorhome Insurance Renewal Guide
Click above to download details of how to renew your motorhome insurance cover.

Renewals Helpline: 01422 396 789
8am - 8pm Weekdays
9am - 4pm Weekends
& most Bank Holidays

Automated payment line for card payments available 24 hours.

Bank transfer / online banking
Please send your premium to the following bank account, using the unique reference provided to help us identify your policy.

Account number: 00554722
Sort code: 30-93-76
Reference: The last seven digits of your policy number (e.g. for policy number L09/CGHH0123456, your unique reference would be 0123456)

Please take care to use the correct reference to avoid a delay in renewing your policy. Your renewal will only be complete once we have received the bank transfer. You will then receive confirmation of your renewal by email or post.

Credit / Debit Card
Our renewals helpline number above can be used to pay your insurance premium, speak to an insurance adviser or update your details before renewal. If you don't have any changes to make to your policy and wish to pay by card then you may choose to use the automated 24 hour payment option when calling.

Monthly Direct Debit
If you would prefer to spread the payment of your motorhome insurance over 12 monthly payments, rather than pay in one lump sum, simply call us with your bank details.

We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.

My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your direct debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online.

If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.

Please note a charge for credit applies, written quotations available. Credit availability is subject to status.

Please forward your cheque made payable to "Caravan Guard Ltd" to Caravan Guard, New Road, Halifax, HX1 2JZ. Please ensure you print your full name and postcode on the reverse and ensure that we receive your cheque before your policy expires.

Inform us of changes

If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 396 769 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most bank holidays.

Cancellation of your policy

You may cancel this Policy at any time. To do this, you can either:

  • Return your Certificate of Motor Insurance, noting the time and date cover is to cease, to Caravan Guard, New Road, Halifax, West Yorkshire, HX1 2JZ.
  • Send an email to cancel@caravanguard.co.uk confirming your Policy Number, Motorhome Registration and time and date cover is to cease.
  • Complete the web form declaration by clicking here.
  • Or call us on 01422 396 769.
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Plain English policy and documents