After tens of thousands of votes, we’re proud to have been crowned the Treating Customers Fairly Champion 2019 at the Insurance Choice Awards.
The Insurance Choice Awards is an annual campaign to find the most trusted insurance firms and partners, and the results for 2019 were based on feedback from more than 26,000 customers.
Thanks to the excellent feedback from our customers we won the ‘Treating Customers Fairly Champion’ top-level award at a ceremony in London on October 3rd.
Michael Fotis, Founder of Smart Money People, said: “Voting in the Insurance Choice Awards had been particularly competitive this year, with votes for more than 160 firms received. The fact that these awards are customer-driven should make all firms especially proud to take home an Insurance Choice Award in 2019.”
Our Managing Director Ryan Wilby was over the moon with the award.
“At the heart of our company values we encourage staff to ‘do the right thing’ and ‘care completely’, so for our customers to vote for us and give feedback about being treated fairly is a fantastic accolade,” he said. “We were extremely proud to beat off some fierce competition and bring back the award many businesses wanted to win. We’re passionate about delivering brilliant customers experiences and our staff now have a big reason to celebrate winning this customer choice award. A huge thank you to all the customers who voted for us.”
About Smart Money People
The Insurance Choice Awards are run by Smart Money People, which delivers customer insight and research to financial organisations including banks, building societies, insurers and trade associations.
As part of the voting process, consumers tell them about a range of factors, including the customer experience, whether they’ve felt fairly treated, what they like or even what improvements they’d like to see.