Existing park home insurance customers
Helplines
Documents
Renewals
Changes
Making a claim
Helplines
We're here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.
General
Customer service line
01422 396 770
If you have a question about your park home insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.
Renewals helpline
01422 396 808
Automated payment line for card payments available 24 hours.
Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays
Need to call us about a claim?
Click here to learn more about our claims process
Claims helpline (weekdays 9am-5pm)
01422 501 085
Please call this number to register a new claim or talk to us about an existing claim.
Emergency assistance (24 hour)
01422 501 086
Please call this number if crisis strikes and you need emergency assistance.
Legal expenses (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.
Policy documents
Main Documents
Brochure
Details of the cover and other benefits you'll get when you insure with Leisuredays.
Policy bookletFull details and the terms and conditions of your park home insurance policy.
Essential information documentA summary of the cover levels on our park home insurance.
Insurance product information document (IPID)A summary of the key information relating to your park home policy.
Terms of business agreementThe contract explaining the legal relationship between Leisuredays and you as the policyholder.
Renewal guideA handy guide with tips and tricks to make sure you get the best insurance renewal deal.
Optional cover documents and extensions
A summary of the key information relating to your park home insurance policy add ons.
Legal expenses cover (IPID)Renewals
How to renew your policy
If you'd like to discuss your renewal with an adviser
Call our renewals helpline: 01422 396 808
8am - 8pm Weekdays
9am - 4pm Weekends
and most Bank Holidays
Use our Secure LiveChat portal
You can also use LiveChat on our website to amend or renew your policy whenever our advisers are available.
If you're happy to renew without amending your policy please use one of these methods
Send a payment for your renewal:
Send a bank transfer or cheque (see three ways to pay)
Call our out of hours renewal helpline: 01422 396 808
Credit or debit card payment only
8pm – 8am Weekdays
4pm – 8am Weekends
Ways to pay for your renewal (click icons for more)
Please note we don’t charge a fee for use of a credit card
If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise. If you paid in full last year but prefer to spread the payment of your insurance over 12 monthly payments, simply call us with your bank details or use LiveChat on our website whenever our advisers are available.
We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.
My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your direct debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online. If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.
Please note a charge for credit applies, written quotations available. Credit availability is subject to status.
Please forward your cheque made payable to "Leisuredays" to leisuredays, New Road, Halifax, HX1 2JZ. Please make sure you print your full name and postcode on the reverse and make sure that we receive your cheque before your policy expires.
Renewal guide
Download our handy Park Home Insurance Renewal Guide
Click above to download details of how to renew your park home insurance cover.
Inform us of changes
If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 396 769 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most Bank Holidays.
Making a claim
Report your claim
If you don’t need emergency assistance the best way to report your claim is by clicking here. This will take you to the claims portal, operated by our insurer RSA. Once you have registered this will allow you to submit estimates and track the progress of your claim.
Before you start your claim
Check the cover and excesses. You can find these in your policy schedule. Different types of claim may have different excesses.
When you register your claim
To help us process your claim quicker, have the following details to hand:
- Your RSA policy number
- What happened and where
- The time and date of the incident or loss
- Details of the loss or damage
Make a new claim Track an existing claim
If you would prefer to speak to someone please call 01422 501 085 (open weekdays 9am-5pm)
Emergency assistance (24 hour)
01422 501 086
Please call this number if crisis strikes and you need emergency assistance.
Legal expenses (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.
Top tips when making a claim:
- Protect your park home and belongings from further damage
- If possible, take photos of any damage
- Don’t throw away damaged items or carry out non-emergency repairs
- If you’ve been the victim of crime, inform the police and ask for a crime reference number
- Register your claim as soon as possible
If you have any problems or questions about the claims process, please contact the Leisuredays Claims Liaison team on 01422 396 812 (weekdays 9am-5pm) or by emailing [email protected].
Any questions?
For more information about making a claim, please see your policy booklet
DocumentsWhat will happen?
More reasons to choose us
Number one for service and value
Reassuringly good cover from a leading insurer
Award winning company
Safe and secure online quotes
Confidence in a trusted family business
Money back guarantee
Member of the National Caravan Council
Heart Research donation for every paperless policy
Plain English policy and documents
Great value for money