Existing caravan insurance customers
Helplines
Documents
Renewals
Changes
CRiS ID Number
Making a claim
Emergency assistance
Helplines
We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.
General
Customer service line
01422 396 770
If you have a question about your insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.
Renewals helpline
01422 396 755
Automated payment line for card payments available 24 hours.
Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays
Need to call us about a claim?
Click here to learn more about our claims process
Claims helpline (weekdays 9am-5pm)
01422 501 083
Please call this number to register a new claim or talk to us about an existing claim.
Did you know? If you don't need emergency assistance you can report your claim online here.
Emergency assistance (24 hour)
01422 501 087 (within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.
Legal helpline (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.
Policy documents
Main Documents
Brochure
Details of the cover and other benefits you'll get when you insure with Caravan Guard.
Policy bookletFull details and the terms and conditions of your touring caravan insurance policy.
Essential information documentA summary of the cover levels on our touring caravan insurance.
Insurance product information document (IPID)A summary of the key information relating to your touring caravan policy.
Terms of business agreementThe contract explaining the legal relationship between Caravan Guard and you as the policyholder.
Optional cover documents and extensions
A summary of the key information relating to your caravan insurance policy add ons.
Legal optional add on (IPID) Legal expenses policy bookletFull details and the terms and conditions of your touring caravan insurance policy, provided by Arc Legal Assistance.
Inform us of changes
If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 396 769 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most Bank Holidays. If you need to tell us your CRiS or VIN number, please use the form below.
CRiS
How can I find my caravan's CRiS number?
- From 2016, model ranges were security marked with VIN Chip stickers which contain the 17 digit VIN number. You'll find a master window label in the nearside front window's bottom left hand corner. There's also a label in the gas locker and then most windows should be applied with a tamper proof window lozenge.
- 1992 to 2015 caravans carry a 17 digit CRiS number etched onto windows as well as a VIN or chassis number on the A frame or by the door. CRiS numbers begin with ‘SG'.
- Folding campers and trailer tents should have a chassis number on the A frame also.
Still having trouble finding your VIN, CRiS number or chassis number? Call our friendly expert insurance advisers on 01422 396 770
Making a claim
Report your claim
If you don’t need emergency assistance the best way to report your claim is by clicking here. This will take you to the claims portal, operated by our insurer RSA. Once you have registered this will allow you to submit estimates and track the progress of your claim.
Before you start your claim
Check the cover and excesses. You can find these in your policy schedule. Different types of claim may have different excesses.
When you register your claim
To help us process your claim quicker, have the following details to hand:
- Your RSA policy number
- What happened and where
- The time and date of the incident or loss
- Details of the loss or damage
Make a new claim Track an existing claim
If you would prefer to speak to someone please call 01422 501 083 (open weekdays 9am-5pm)
Emergency assistance (24 hour)
01422 501 087 (within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.
Legal helpline (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.
Top tips when making a claim:
- Protect your caravan and belongings from further damage
- If possible, take photos of any damage
- Don't throw away damaged items or carry out non-emergency repairs
- If you've been the victim of crime, inform the police and ask for a crime reference number
- Register your claim as soon as possible
If you have any problems or questions about the claims process, please contact the Caravan Guard Claims Liaison team on 01422 396 815 (weekdays 9am-5pm) or by emailing [email protected].
Any questions?
For more information about making a claim, please see your policy booklet
DocumentsWhat will happen?
More reasons to choose us
Number one for service and value
Reassuringly good cover from a leading insurer
Award winning company
Safe and secure online quotes
Confidence in a trusted family business
Highly rated claims service
Money back guarantee
Member of the National Caravan Council
Heart Research donation for every paperless policy
Plain English policy and documents
Great value for money