Existing park home insurance customers

Helplines

Documents

Renewals

Changes

Making a claim

Helplines

We're here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

General

Customer service line

If you have a question about your park home insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Renewals helpline
01422 396 808
Automated payment line for card payments available 24 hours.

Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays

Need to call us about a claim?

Click here to learn more about our claims process

Claims helpline (weekdays 9am-5pm)
01422 501 085
Please call this number to register a new claim or talk to us about an existing claim.

Emergency assistance (24 hour)
01422 501 086
Please call this number if crisis strikes and you need emergency assistance.

Legal expenses (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.

Policy documents

Main Documents

Brochure

Details of the cover and other benefits you'll get when you insure with Leisuredays.

Policy booklet

Full details and the terms and conditions of your park home insurance policy.

Essential information document

A summary of the cover levels on our park home insurance.

Insurance product information document (IPID)

A summary of the key information relating to your park home policy.

Terms of business agreement

The contract explaining the legal relationship between Leisuredays and you as the policyholder.

Renewal guide

A handy guide with tips and tricks to make sure you get the best insurance renewal deal.

Optional cover documents and extensions

A summary of the key information relating to your park home insurance policy add ons.

Legal expenses cover (IPID)

Renewals

How to renew your policy

If you'd like to discuss your renewal with an adviser

Call our renewals helpline: 01422 396 808
8am - 8pm Weekdays
9am - 4pm Weekends
and most Bank Holidays

Use our Secure LiveChat portal
You can also use LiveChat on our website to amend or renew your policy whenever our advisers are available.

If you're happy to renew without amending your policy please use one of these methods

Send a payment for your renewal:
Send a bank transfer or cheque (see three ways to pay)

Call our out of hours renewal helpline: 01422 396 808
Credit or debit card payment only
8pm – 8am Weekdays
4pm – 8am Weekends

Ways to pay for your renewal (click icons for more)

1. Credit / debit card

Please note we don’t charge a fee for use of a credit card

2. Monthly Direct Debit

If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise. If you paid in full last year but prefer to spread the payment of your insurance over 12 monthly payments, simply call us with your bank details or use LiveChat on our website whenever our advisers are available.

We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.

My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your direct debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online. If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.

Please note a charge for credit applies, written quotations available. Credit availability is subject to status.

3. Cheque

Please forward your cheque made payable to "Leisuredays" to leisuredays, New Road, Halifax, HX1 2JZ. Please make sure you print your full name and postcode on the reverse and make sure that we receive your cheque before your policy expires.

Renewal guide

Download our handy Park Home Insurance Renewal Guide
Click above to download details of how to renew your park home insurance cover.

Inform us of changes

If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 396 769 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most Bank Holidays.

Making a claim

Report your claim

If you don’t need emergency assistance the best way to report your claim is by clicking here. This will take you to the claims portal, operated by our insurer RSA. Once you have registered this will allow you to submit estimates and track the progress of your claim.

Before you start your claim
Check the cover and excesses. You can find these in your policy schedule. Different types of claim may have different excesses.

When you register your claim
To help us process your claim quicker, have the following details to hand:

Your RSA policy number
What happened and where
The time and date of the incident or loss
Details of the loss or damage

Make a new claim Track an existing claim

If you would prefer to speak to someone please call 01422 501 085 (open weekdays 9am-5pm)

Emergency assistance (24 hour)
01422 501 086
Please call this number if crisis strikes and you need emergency assistance.

Legal expenses (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.

Top tips when making a claim:

Protect your park home and belongings from further damage
If possible, take photos of any damage
Don’t throw away damaged items or carry out non-emergency repairs
If you’ve been the victim of crime, inform the police and ask for a crime reference number
Register your claim as soon as possible

If you have any problems or questions about the claims process, please contact the Leisuredays Claims Liaison team on 01422 396 812 (weekdays 9am-5pm) or by emailing [email protected].

Any questions?

For more information about making a claim, please see your policy booklet

Documents

What will happen?

Report your claim
As the underwriters of your policy, RSA will handle your claim and pay any settlement. When you report your claim, you’ll be given a dedicated claim handler and claim reference number.
Providing further information
You may be asked to send photos or estimates for any repairs.
Assessing the loss or damage
Occasionally a loss adjuster may visit to assess the damage to make sure your settlement is fair.
Settling your claim
When everything is in order, RSA will review all the information and settle your claim.