Helplines
Documents
Renewals
Changes
Making a claim
We're here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.
Customer service line
01422 396 748
If you have a question about your park home insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.
Renewals helpline
01422 396 808
Automated payment line for card payments available 24 hours.
Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays
Claims helpline (revised opening hours below)
01422 501 085
Please call this number to register a new claim or talk to us about an existing claim.
Due to the ongoing Coronavirus pandemic RSA Claims handlers continue to work from home 9-5pm weekdays. These hours may be subject to change.
Emergency assistance (24 hour)
01422 501 086
Please call this number if crisis strikes and you need emergency assistance.
Legal expenses (24 hour)
01206 616 007
Administered by Arc Legal Assistance Ltd.
Details of the cover and other benefits you'll get when you insure with Leisuredays.
Full details and the terms and conditions of your park home insurance policy.
A summary of the cover levels on our park home insurance.
A summary of the key information relating to your park home policy.
The contract explaining the legal relationship between Leisuredays and you as the policyholder.
A handy guide with tips and tricks to make sure you get the best insurance renewal deal.
A summary of the key information relating to your park home insurance policy add ons.
Call our renewals helpline: 01422 396 808
8am - 8pm Weekdays
9am - 4pm Weekends
and most Bank Holidays
Use our Secure LiveChat portal
You can also use LiveChat on our website to amend or renew your policy whenever our advisers are available.
Send a payment for your renewal:
Send a bank transfer or cheque (see four ways to pay)
Call our out of hours renewal helpline: 01422 396 808
Credit or debit card payment only
8pm – 8am Weekdays
4pm – 8am Weekends
Please note we don’t charge a fee for use of a credit card
If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise. If you paid in full last year but prefer to spread the payment of your insurance over 12 monthly payments, simply call us with your bank details or use LiveChat on our website whenever our advisers are available.
We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.
My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your direct debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online. If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.
Please note a charge for credit applies, written quotations available. Credit availability is subject to status.
Alternatively, if you prefer to use online banking and don’t need to make any changes to your policy, please send your premium to the following bank account, using the last seven digits of your policy number as the reference to help us identify your policy.
Account number: 00554722
Sort code: 30-93-76
Account name: Caravan Guard Ltd
Reference: The last seven digits of your policy number
(e.g. for policy number L09/CGHH0123456, your unique reference would be 0123456)
Please take care to use the correct reference to avoid a delay in renewing your policy. Your renewal will only be complete once we have received the bank transfer.
Please make sure we receive your payment before your policy expires. Unfortunately payments sent on a weekend won’t reach our account until the following Monday. Once your payment has been received you will then receive confirmation of your renewal by email or post.
Please forward your cheque made payable to "Leisuredays" to leisuredays, New Road, Halifax, HX1 2JZ. Please make sure you print your full name and postcode on the reverse and make sure that we receive your cheque before your policy expires.
Download our handy Park Home Insurance Renewal Guide
Click above to download details of how to renew your park home insurance cover.
If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 396 769 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most Bank Holidays.
Claims helpline (revised opening hours below)
01422 501 083
Please call this number to register a new claim or talk to us about an existing claim.
Due to the ongoing Coronavirus pandemic RSA Claims handlers continue to work from home 9-5pm weekdays. These hours may be subject to change.
Emergency assistance (24 hour)
01422 501 086
Please call this number if crisis strikes and you need emergency assistance.
Legal expenses (24 hour)
01206 616 007
Administered by Arc Legal Assistance Ltd.
If you have any problems or questions about the claims process, please contact the Leisuredays Claims Liaison team on 01422 396 812 (weekdays 9am-5pm) or by emailing claims@leisuredays.co.uk.
For more information about making a claim, please see your policy booklet
DocumentsFor touring caravan insurance information please click here
For motorhome insurance information please click here
For static insurance and park homes please visit www.leisuredays.co.uk
Speak to our Halifax based expert advisers about your insurance needs.
Please quote West Midland Caravans when calling
We're open 8am - 8pm weekdays, 9am - 4pm weekends.