Existing motorhome insurance customers information and help

Helplines

Documents

Renewals

Changes

Making a claim

Broken down

Cancellations

Helplines

We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

General

Customer Service
01422 396 761
If you have a question about your motorhome insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Renewals
01422 396 789
Automated payment line for card payments available 24 hours.

Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays

Need to call us about a claim?

Click here to learn more about our claims process

Claims helpline (weekdays 8am-8pm, Saturday 8am-4pm)
01422 501 084
Please call this number to register a new claim or talk to us about an existing claim.

Emergency assistance (24 hour)
01737 815 123 (within the UK)
00 44 1737 815 123 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Windscreen claims (24 hour)
01422 501 092
Please call this number to make a claim about windscreen damage only.

Legal helpline (24 hour)
01206 616 007
(Administered by Arc Legal Assistance Ltd)
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Policy documents

If you'd like more information about our products and services, you can download our motorhome insurance brochure and related insurance documents on this page

Main Documents

Brochure

Details of the cover and other benefits you'll get when you insure with Caravan Guard.

Policy booklet

Full details and the terms and conditions of your motorhome insurance policy.

Essential information document

A summary of the cover levels on our motorhome insurance.

Insurance product information document (IPID)

A summary of the key information relating to your motorhome policy.

Terms of business agreement (TOBA)

The contract explaining the legal relationship between Caravan Guard and you as the policyholder.

Breakdown insurance product information document (IPID)

A summary of the key information relating to your motorhome policy breakdown cover.

Optional cover documents and extensions

A summary of the key information relating to your motorhome insurance policy add ons.

Legal expenses policy booklet

Full details and the terms and conditions of your motorhome insurance policy, provided by Arc Legal Assistance.

Legal expenses insurance product information document (IPID)

A summary of the key information relating to your motorhome policy legal expenses cover.

Inform us of changes

If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 396 769 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most Bank Holidays.

Making a claim

Claims helpine (weekdays 8am-8pm, Saturday 8am-4pm)
01422 501 084
Please call this number to register a new claim or talk to us about an existing claim.

Did you know? If you don’t need emergency assistance you can report your claim online here.

Breakdown assistance or accident recovery (24 hour)
01737 815 123 (within the UK)
00 44 1737 815 123 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Windscreen claims (24 hour)
01422 501 092
Please call this number to make a claim about windscreen damage only.

Legal helpline (24 hour)
01206 616 007
(Administered by Arc Legal Assistance Ltd)
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Top tips when making a claim:

Protect your motorhome and belongings from further damage
If possible, take photos of any damage
Don’t throw away damaged items or carry out non-emergency repairs
If you’ve been the victim of crime, inform the police and ask for a crime reference number
Register your claim as soon as possible

If you have any problems or questions about the claims process, please contact the Caravan Guard Claims Liaison team on 01422 396 815 (weekdays 9am-5pm) or by emailing claims@caravanguard.co.uk.

Any questions?

For more information about making a claim, please see your policy booklet

Documents

What will happen?

Report your claim
As the underwriters of your policy, RSA will handle your claim and pay any settlement. When you report your claim, you’ll be given your unique claim reference number.
Providing further information
You may be asked to send photos and tell us about your preferred repairer.
Assessing the loss or damage
An engineer may visit to assess your claim and will require estimates for any repairs.
Settling your claim
Once everything’s in order, RSA will review all the information and settle your claim fairly.

Cancellation of your policy

You may cancel this Policy at any time. To do this, you can either:

Return your Certificate of Motor Insurance, noting the time and date cover is to cease, to Caravan Guard, New Road, Halifax, West Yorkshire, HX1 2JZ.
Send an email to cancel@caravanguard.co.uk confirming your Policy Number, Motorhome Registration and time and date cover is to cease.
Complete the web form declaration by clicking here.
Or call us on 01422 396 761.

Existing customers

Helplines

General