2015 Auto-Trail Imala 720 motorhome review: altogether a bit more affordable

Published in Motorhome Reviews on   - 1 Comment

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  1. Steve says:

    As you said in your article, alot of motorhomers aspire to the Autotrail marque, we are one of them. We purchased our Autotrail 4 years ago & at first we were over the moon with the luxery & quality compared with our previous motorhome. Then this year a few things started to go wrong, “not a problem” I thought, I’ll replace them? Telephoned Autotrail, only to be told that the firm who manufactured the required part had ceased trading & there were no parts available! I don’t know of any other industry where this would be permitted. A 4 year old Motorhome that can’t be used due to the total lack of aftersales service, it is criminal. Luckily I managed to find an independent repair firm who managed to fabricate the parts required from scratch.
    My point is that a brand like Autotrail that I’d always regarded as the Rolls Royce of British Motorhomes should consider the fact that even Rolls Royces require replacemnet parts now & then. Consider your loyal customers Autotrail & create a parts department which would greatly enhance customer satisfaction!


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