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quoteNew and renewing Caravan Guard customers can enjoy enhanced UK breakdown cover as part of their fully comprehensive motorhome insurance policy.
Operated through leading breakdown assistance provider Inter Partner Assistance (IPA) which is fully owned by AXA Assistance, improved motorhome breakdown cover is now available with two new features: misfuelling cover and stuck in mud recovery.
The first feature means that customers who misfuel whilst in the UK can have their tank drained, flushed and replenished with the correct fuel. The second recovers motorhomes when stranded on campsites in mud.
Both features add to the our usual roadside assistance cover which comes with no weight or length restrictions and the option to extend cover for travel in up to 28 European countries.
We have worked in partnership with IPA and AXA Assistance for over 10 years.
The collaborative cover offers other great features such as alternative driver cover to see you and your passengers to your destination, and overnight accommodation or car hire. Check out the motorhome breakdown page for further details.
AXA Assistance’s average UK response time is just 47 minutes and with agents nationwide it’s able to fix 85% of cases at the roadside*.
If a customer’s motorhome can’t be repaired at the roadside, we ensure that it’s towed to the closest approved repairer.
Paul Moloney, Account Director at AXA Assistance said, “We are both proud and pleased to have supported Caravan Guard customers with a high standard of breakdown assistance. We are therefore committed to giving Caravan Guard customers peace of mind and ensuring their driving needs are met.”
One customer recently got in touch to tell us, “We would just like to thank you for a very efficient and helpful breakdown service yesterday. Breaking down is obviously very stressful so we appreciated the support and the prompt service.”
Visit the Caravan Guard motorhome breakdown page for the full list of cover benefits, or call 0800 14 88 400 8am-8pm weekdays and 9am-4pm weekends.
*Repairs between January and May 2014. 85% excludes extreme failures such as accidents, clutch/throttle cable faults, and tyre issues affecting more than one wheel and therefore no serviceable spare for the second tyre.
I am pleased to see mud recovery is now covered. When was this introduced, please, as we took out our initial policy with you in December 2015, and was told recently that it was NOT covered?
Yes, all motorhome policies come with mud recovery. Please note it’s in the UK only. This was introduced in 2014. Please give us a call if you have any more questions.
I took out CG Breakdown on the recomendation of dealer when buying mhome ealier this year. Was really surprised and disappointed to discover it doesn’t include home start I would have thought this an essential service to mhome owners. This resulted in a great deal of unexpected expense and inconvenience. It is not made clear on your web site that home start is not covered. I certainly will NOT be renewing next year.
Hi Rob,
I’m very sorry to hear that you weren’t satisfied with the motorhome breakdown service you recently received from us.
Home start is not a standard feature in our motorhome breakdown policy, but it is available on a pay-by-use basis for a callout fee of £48.64 (price correct as of 05/01/2015). So a customer can still get home start assistance when needed but will need to pay what we think is a very reasonable fee.
We choose not to include home start as standard because our breakdown provider’s experience is that the majority of breakdown cases at home are caused due to flat batteries which can easily be avoided. If we were to include the home start feature as standard, our motorhome customers’ premiums would likely increase significantly due to the expense of dealing with many callouts for flat batteries, which would penalise those customers who maintain their batteries and didn’t use home start assistance. Therefore, though our breakdown cover does include some great standard features once the motorhome is a mile away from home, we feel the fairest way to offer home start assistance is on a pay-by-use basis so customers can pay for the service only when needed.
I do hope this explains our reasoning a little better.
If you would like to discuss this in more detail, please email me directly at [email protected].
Many thanks
Lucie
This is a great addition to the breakdown cover but i would love at home cover on the breakdown cover but it may come sometime i hope.
My motorhome would not start on my driveway last year and had to arrange for breakdown recovery to get it to the garage cost £125
David, Home start assistance isn’t standard on our cover but you can pay for it through IPA on a pay by use basis.
You’d need to call the usual IPA number. The charge depends on the weight of the vehicle but would be between £48 to £64 plus VAT.
This would cover the call out and recovery up to 15 miles to the nearest garage. If any more than 15 miles the charge would be an extra £1 per mile.
Thanks
Makes you feel secure knowing we have these additional services
That’s great to hear Dave!