On Friday 6th September caravan and motorhome insurance specialist, Caravan Guard were announced as winners of the Investment in People award at this year’s glitzy UK Broker Awards!
Caravan Guard accept Investment in People award
(L-R: Stephen K Amos, Louise Menzies, presenter Rob Kay and Neil Menzies)
We beat off stiff competition from some of the UK’s leading insurance brokers to scoop the prestigious award at the event, which was this year held at The Brewery in London.
Caravan Guard Director Louise Menzies and Head of Relations Neil Menzies made the trip to the capital and kept everyone back in the office updated via Twitter and Facebook. Then, after hours of nail-biting suspense, we were announced as the winners.
Glitz and glamour at the UK Broker Awards 2013
Pipping insurance giants such as Hastings Direct to the post, we were recognised for several successful staff training and team building initiatives; and were also able to demonstrate how such initiatives had impacted on customer satisfaction levels.
Caravan Guard Director Louise Menzies and Head of Relations Neil Menzies proudly show off the award
One such initiative is Caravan Guard’s support of all staff to undertake insurance qualifications. Thirty-nine employees have been granted time to study for Chartered Insurance Institute qualifications to aid their ability to more expertly handle customer requests.
The team here at Caravan Guard narrowly missed out on the Best for Customer Service award, an award we’ve won several times in the past.
The night’s host Stephen K Amos with Neil Menzies
Head of Relations Neil Menzies, who picked up the award from awards host and well known comedian Stephen K. Amos, commented: “We have always believed that people are key to delivering brilliant customer experiences and that’s why we invest heavily in them to ensure their skills continue to develop. A happy team means happy customers after all!”
Check out the UK Broker Awards website for all the scoop from the night!