Coronavirus (COVID-19) Help and support (updated on 31st March 2020)

Motorhome tracking devices are activated!

Published in Caravan Guard News, Polls on   - 8 Comments

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  1. John Danby says:

    Craig,
    I thank you and your team for the time and effort put in to secure me a discount on my premium.
    When renewing my policy and tracker next year I will contact your team to see which tracking systems are recommended and subject to a discount,
    Thank you again

    John Danby

  2. John Danby says:

    Hi Liz
    The company that supplied and fitted the tracker is called Tracker and is classed as a Retriever Cat 7
    It was fitted when the motorhome was built by Dolphin Motorhomes Hampshire Dorset in 2016 it has a yearly subscription of approx £100.00 per annum and has a 5 years life and is due to be replaced in 2020 .
    The company has national coverage and they state they cannot even tell me where it is located on the vehicle
    Surely the underwriters can see the benefit of having any good tracker fitted ?
    Is there any benefit in having one fitted ?

    • Hi John
      I’m aware our contact centre team have called you and in this case we have been granted approval by our underwriters RSA to apply the tracking device discount.
      Glad we were able to reduce your premium further.
      Thanks

  3. Trevor Brain says:

    My friend had his motorhome stolen from his drive
    A few weeks ago. He was called by the tracking company to say it was about 15 miles away with the battery power cut to the device, this meant that the tracker was not able to monitor the location of the motorhome. Police were called, local shop video cameras were checked but we’re unable to give information to the location of his motorhome. The thieves were able to override the immobiliser according to the police, by using software available on the internet within ten minutes. I personally think trackers are a waste of money. I have a visible wheel clamp, a steering wheel clamp and a security post. These are highly visible deterrent which would take longer than ten minutes to remove. I think insurance companies like yourself should stop pushing for such weak forms of protection, I do wonder if companies get a kick back from the tracker industry. I would be very interested in your reply.
    Kind regards.
    Trevor Brain

    • Hi Trevor, sorry to hear about your friend’s stolen motorhome. We can assure you that we don’t get any kick back from the tracker industry but do recognise that tracking devices can help in the recovery of stolen motorhomes, hence the large premium discounts we offer. Unfortunately, as thieves get more sophisticated we do hear of cases where they have been able to locate or tamper with a tracking device, but believe these are quite rare. Many devices now include their own backup battery which means a device can still operate even if the regular power supply has been cut. Also, some devices have an additional driver ID card which means a thief could not drive the vehicle away if the drive ID card wasn’t inside the vehicle.
      It’s great to hear you have fitted a number of physical devices to your motorhome, which can be effective at deterring thieves and making it more difficult to steal your pride and joy.

  4. John Danby says:

    How can 1 tracker be recognised yet another which does the same job is not ?
    My tracker is on a 16 plate Elddis but is not recognised for discount by Caravanguard as a new model van / tracker has been brought out by manufacturer ?
    Surely a tracker is going to save the insurance company in the long run.

    • Hi John, our underwriter’s RSA insists a device carries Thatcham approval. This provides confidence a device has been rigorously tested to make sure it performs in a theft situation. It would be interesting to know which device your motorhome has fitted so we can check to see if it has Thatcham approval. Please can you tell us the make and model of the device?


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