Existing customers


Helplines

We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

General



Customer service line

If you have a question about your static caravan insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Renewals helpline
01422 396 808

Automated payment line for card payments available 24 hours.

Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays

Need to call us about a claim?



Click here to learn more about our claims process

Claims helpline (weekdays 9am-5pm)
01422 501 085
Please call this number to register a new claim or talk to us about an existing claim.

Legal helpline (24 hour)
01206 616 007

Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Policy documents

Main Documents



Download PDF Brochure

Details of the cover and other benefits you'll get when you insure with Leisuredays.

Download PDF Policy booklet

Full details and the terms and conditions of your static caravan insurance policy.

Download PDF Essential information document

A summary of the cover levels on our static caravan insurance.

Download PDF Insurance product information document (IPID)

A summary of the key information relating to your static caravan policy.

Download PDF Terms of business agreement

The contract explaining the legal relationship between Leisuredays and you as the policyholder.

Download PDF Renewal guide

A handy guide with tips and tricks to make sure you get the best insurance renewal deal.

Optional cover documents and extensions



A summary of the key information relating to your holiday caravan insurance policy add ons.

Download PDF Gadget and leisure optional add on (IPID)
Download PDF Home emergency optional add on (IPID)
Download PDF Legal optional add on (IPID)
Download PDF Legal expenses policy booklet

Full details and the terms and conditions of your static carvan insurance policy, provided by Arc Legal Assistance.

Download PDF Legal expenses cover – Important notice

For existing customers due for renewal from the 1st October 2018

Renewals

How to renew your policy



If you'd like to discuss your renewal with an adviser


Call our renewals helpline: 01422 396 808
8am - 8pm Weekdays
9am - 4pm Weekends
and most Bank Holidays

Use our Secure LiveChat portal
LiveChat on our website to amend or renew your policy whenever our advisers are available.

If you're happy to renew without amending your policy please use one of these methods


Send a payment for your renewal:
Send a bank transfer or cheque (see four ways to pay)

Call our out of hours renewal helpline: 01422 396 808
Credit or debit card payment only
8pm – 8am Weekdays
4pm – 8am Weekends


Four ways to pay for your renewal (click icons for more)



Please note we don’t charge a fee for use of a credit card


If you'd prefer to spread the payment of your static caravan insurance over 12 monthly payments, rather than pay in one lump sum, simply call us with your bank details


We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.


My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your direct debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online. If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.


Please note a charge for credit applies, written quotations available. Credit availability is subject to status.


Please send your premium to the following bank account, using the unique reference provided to help us identify your policy.


Account number: 00554722
Sort code: 30-93-76
Reference: The last seven digits of your policy number
(e.g. for policy number L09/CGHH0123456, your unique reference would be 0123456)


Please take care to use the correct reference to avoid a delay in renewing your policy. Your renewal will only be complete once we have received the bank transfer.


Please make sure we receive your payment before your policy expires. Unfortunately payments sent on a weekend won’t reach our account until the following Monday. Once your payment has been received you will then receive confirmation of your renewal by email or post.


Please forward your cheque made payable to "Leisuredays" to leisuredays, New Road, Halifax, HX1 2JZ. Please make sure you print your full name and postcode on the reverse and make sure that we receive your cheque before your policy expires.




Renewal guide



Download renewal guide pdfDownload our handy Static Caravan Insurance Renewal Guide
Click above to download details of how to renew your static caravan insurance cover.


Inform us of changes

If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 396 769 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most Bank Holidays.

Making a claim

Claims helpline (weekdays 9am-5pm)
01422 501 085
Please call this number to register a new claim or talk to us about an existing claim.

Legal helpline (24 hour)
01206 616 007

Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Top tips when making a claim:

  • Protect your holiday caravan and belongings from further damage
  • If possible, take photos of any damage
  • Don’t throw away damaged items or carry out non-emergency repairs
  • If you’ve been the victim of crime, inform the police and ask for a crime reference number
  • Register your claim as soon as possible

If you have any problems or questions about the claims process, please contact the Leisuredays Claims Liaison team on 01422 396 812 (weekdays 9am-5pm) or by emailing claims@leisuredays.co.uk.

Any questions?

For more information about making a claim, please see your policy booklet

Documents

What will happen?


  1. Report your claim
    As the underwriters of your policy, RSA will handle your claim and pay any settlement. When you report your claim, you’ll be given a dedicated claim handler and claim reference number.
  2. Providing further information
    You may be asked to send photos or estimates for any repairs.
  3. Assessing the loss or damage
    Occasionally a loss adjuster may visit to assess the damage to make sure your settlement is fair.
  4. Settling your claim
    When everything is in order, RSA will review all the information and settle your claim.
More reasons to choose us
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Caravan insurance with a 5 Star Rating
Number 1 on ReviewCentre
Number 1 for service and value
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Reassuringly good cover from a leading insurer
Award winning customer service
Award winning company
Web Secure online quotes
Safe and secure online quotes
Trusted family business since 1984
Confidence in a trusted family business
Money back guarantee
Money back guarantee
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Member of the National Caravan Council
Heart Research Logo
Heart Research donation for every paperless policy
Plain English policy icon
Plain English policy and documents
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Great value for money