Existing motorhome insurance customers
Helplines
Documents
Renewals
Changes
Making a claim
Broken down
Cancellations
Helplines
We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.
General
Customer Service
If you have a question about your motorhome insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.
Renewals
01422 396 789
Automated payment line for card payments available 24 hours.
Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays
Need to call us about a claim?
Click here to learn more about our claims process
Claims helpline (weekdays 9am-5pm, excluding bank holidays)
01422 501 084
Please call this number to register a new claim or talk to us about an existing claim.
Did you know? If you don't need emergency assistance you can report your claim online here.
Emergency assistance (24 hour)
01737 815 123 (within the UK)
00 44 1737 815 123 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.
Windscreen claims (24 hour)
01422 501 092
Please call this number to make a claim about windscreen damage only.
Legal helpline (24 hour)
0344 770 1040
(Administered by Arc Legal Assistance Ltd)
Legal is Included on all motorhome policies. Please refer to your policy schedule.
Policy documents
If you'd like more information about our products and services, you can download our motorhome insurance brochure and related insurance documents on this page
Main Documents
Brochure
Details of the cover and other benefits you'll get when you insure with Caravan Guard.
Policy bookletFull details and the terms and conditions of your motorhome insurance policy.
Essential information documentA summary of the cover levels on our motorhome insurance.
Insurance product information document (IPID)A summary of the key information relating to your motorhome policy.
Terms of business agreement (TOBA)The contract explaining the legal relationship between Caravan Guard and you as the policyholder.
Breakdown insurance product information document (IPID)A summary of the key information relating to your motorhome policy breakdown cover.
Optional cover documents and extensions
A summary of the key information relating to your motorhome insurance policy add ons.
Legal expenses policy bookletFull details and the terms and conditions of your motorhome insurance policy, provided by Arc Legal Assistance.
Legal expenses insurance product information document (IPID)A summary of the key information relating to your motorhome policy legal expenses cover.
Inform us of changes
If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 396 769 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most Bank Holidays.
Making a claim
Claims helpline (weekdays 9am-5pm, excluding bank holidays)
01422 501 084
Please call this number to register a new claim or talk to us about an existing claim.
Breakdown assistance or accident recovery (24 hour)
01737 815 123 (within the UK)
00 44 1737 815 123 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.
Windscreen claims (24 hour)
01422 501 092
Please call this number to make a claim about windscreen damage only.
Legal helpline (24 hour)
0344 770 1040
(Administered by Arc Legal Assistance Ltd)
Legal is Included on all motorhome policies. Please refer to your policy schedule.
Top tips when making a claim:
- Protect your motorhome and belongings from further damage
- If possible, take photos of any damage
- Don't throw away damaged items or carry out non-emergency repairs
- If you've been the victim of crime, inform the police and ask for a crime reference number
- Register your claim as soon as possible
If you have any problems or questions about the claims process, please contact the Caravan Guard Claims Liaison team on 01422 396 815 (weekdays 9am-5pm) or by emailing [email protected].
Any questions?
For more information about making a claim, please see your policy booklet
DocumentsWhat will happen?
Cancellation of your policy
You may cancel this Policy at any time. To do this, you can either:
- Return your Certificate of Motor Insurance, noting the time and date cover is to cease, to Caravan Guard, New Road, Halifax, West Yorkshire, HX1 2JZ.
- Send an email to [email protected] confirming your Policy Number, Motorhome Registration and time and date cover is to cease.
- Complete the web form declaration by clicking here.
- Or call us on .
More reasons to choose us
Number one for service and value
Reassuringly good cover from a leading insurer
Award winning company
Safe and secure online quotes
Confidence in a trusted family business
Highly rated claims service
Money back guarantee
Member of the National Caravan Council
Heart Research donation for every paperless policy
Plain English policy and documents
Great value for money