Existing customers


We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

Customer service line:
If you have a question about your static caravan insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Lines are open 7 days a week: 8am – 8pm Weekdays, 9am – 4pm Weekends, and most Bank Holidays.

Renewals helpline: 01422 396 808
Advisers available 8am – 8pm Weekdays & 9am - 4pm Weekends and most Bank Holidays.
Automated payment line for card payments available 24 hours.

Claims helpline (24 hour): 01422 501 085
To make an insurance claim, call our claims helpline 24 hours a day.

Legal helpline (24 hour): 01206 616 007
(Administered by Arc Legal Assistance Ltd)
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Policy documents

Download PDF Brochure

Details of the cover and other benefits you'll get when you insure with Leisuredays.

Download PDF Policy booklet

Full details and the terms and conditions of your static caravan insurance policy.

Download PDF Essential information document

A summary of the cover levels on our static caravan insurance.

Download PDF Insurance product information document (IPID)

A summary of the key information relating to your static caravan policy.

Download PDF Terms of business agreement

The contract explaining the legal relationship between Leisuredays and you as the policyholder.

Download PDF Renewal guide

A handy guide with tips and tricks to make sure you get the best insurance renewal deal.

Download PDF Insurance Product Information Documents for optional covers you may have chosen

A summary of the key information relating to your static caravan insurance policy add ons.

Download PDF Legal expenses policy booklet

Full details and the terms and conditions of your static carvan insurance policy, provided by Arc Legal Assistance.

Download PDF Legal expenses cover – Important notice

For existing customers due for renewal from the 1st October 2018


We offer a range of ways to pay for your static caravan insurance policy.

Download our holiday caravan renewal guideDownload our handy static caravan insurance renewal guide
Click above to download details of how to renew your static caravan insurance cover.

Renewals helpline: 01422 396 808
8am - 8pm Weekdays
9am - 4pm Weekends
& most Bank Holidays

Automated payment line for card payments available 24 hours.

Live chat - secure online payment
You can use the live chat function on our website to amend and renew your policy whenever our advisers are available.

Bank transfer / online banking
Please send your premium to the following bank account, using the unique reference provided to help us identify your policy.

Account number: 00554722
Sort code: 30-93-76
Reference: The last seven digits of your policy number (e.g. for policy number L09/CGHH0123456, your unique reference would be 0123456)

Please take care to use the correct reference to avoid a delay in renewing your policy. Your renewal will only be complete once we have received the bank transfer. Unfortunately payments sent on a weekend won't reach our account until the following Monday. Once your payment has been received you will then receive confirmation of your renewal by email or post.

Credit / debit card
Our renewals helpline number above can be used to pay your insurance premium, speak to an insurance adviser or update your details before renewal. If you don't have any changes to make to your policy and wish to pay by card then you may choose to use the automated 24 hour payment option when calling.

Monthly direct debit
If you would prefer to spread the payment of your static caravan insurance over 12 monthly payments, rather than pay in one lump sum, simply call us with your bank details.

We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.

My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your direct debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online.

If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.

Please note a charge for credit applies, written quotations available. Credit availability is subject to status.

Please forward your cheque made payable to "Leisuredays" to Leisuredays, New Road, Halifax, HX1 2JZ. Please ensure you print your full name and postcode on the reverse and ensure that we receive your cheque before your policy expires.

Inform us of changes

If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 396 769 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most Bank Holidays.

More reasons to choose us
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Caravan insurance with a 5 Star Rating
Number 1 on ReviewCentre
Number 1 for service and value
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Reassuringly good cover from a leading insurer
Award winning customer service
Award winning company
Web Secure online quotes
Safe and secure online quotes
Trusted family business since 1984
Confidence in a trusted family business
Money back guarantee
Money back guarantee
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Member of the National Caravan Council
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Heart Research donation for every paperless policy
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Plain English policy and documents
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Great value for money