New tracking system for Swift caravans and motorhomes

Published in Caravan Guard News on   - 24 Comments

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  1. Nigel de Winton says:

    How long is the warranty on the alarm battery

  2. Jay Leach says:

    Could I have clarity on the latest question here from Tracey. I have just purchased a Swift Elegance 2019. My current and previous caravans, I always switch the power off in the caravan. Should I not do this now I have a tracker?

    • Liz @ Caravan Guard says:

      Hi Jay, we’ve contacted Swift and their advice for/ winter storage, would be to first leave the caravan on mains hook up for a few days before storage, to make sure the leisure battery and alarm battery are fully charged.

      Once in storage, use the System Shutdown button on the power supply unit in the bed storage area, to isolate the power supply to the control system, lighting etc. With this System Shutdown button off (out), the alarm and tracker will still have access to power from the leisure battery, and any charge from the solar panel will still be directed to the leisure battery.

      If for any reason the leisure battery has to be removed or disconnected, the call centre that looks after the monitoring of the tracking system, should be advised first.

  3. Tracey says:

    Does the main power on the caravan need to be left switched on whist in storage for the tracker to work?

  4. Robert Cropper says:

    I have a tracker fitted to a 2017 Challenger 635 which is activated. What worries me is that I have read various posts which state that tracker is fitted in the same location in the caravan each time. Apparently the thieves know the location and the first thing they do is to remove it and leave it where the caravan is stolen from. Can you please comment on this and also tell me how many caravans are recovered using the location from the tracker?

    • Liz @ Caravan Guard says:

      Hi Robert, the opportunities to fit tracking devices into caravans/motorhomes is of course limited. It’s essential that owners of caravans/motorhomes fitted with such systems subscribe to the monitoring company. If the device is triggered then this information needs to be made available to help support a response. Often an alarm system in a leisure vehicle will trigger the tracking device and provide early notification of an issue with the leisure vehicle.
      The fitting of ‘intelligent’ systems to leisure vehicles helps to support a number of opportunities for the consumer. The UK Caravan Leisure industry is looking at robust standards to seek to make sure that when such systems are fitted that they are fitted in such a way that their locations cannot be easily identified and any attempt to attack or remove the systems will result in an activation to the monitoring station linked to the system.
      Tracking devices that give an early notification of an incident often result in an early recovery of stolen property and can also lead to the arrest of offenders.

  5. Gary says:

    Hello does swift command do security tracking stickers for our caravan.

    • Craig @ Caravan Guard says:

      Hi Gary. We asked Swift for you and they say they don’t provide stickers.
      It is something you can pick up fairly cheaply online. See here
      Thanks
      Caravan Guard

  6. James says:

    Can I have one fitted to a 2009 Swift Bolero

    • Liz @ Caravan Guard says:

      Hi James, unfortunately Swift Command is not compatible with 2009 Swift products. It has to be 2017, 2018 and 2019 model years as it’s integrated into the whole system.

  7. Jane Howe says:

    We have just purchased a new swift sprite major Sb and have purchased a year subscription with Sargent proactive tracker. How do we get a code /pin number to arm the tracker

    Regards Mrs Jane Howe

  8. Jane Howe says:

    Hi,we have just purchased the Sargent tracker but have no clue how we genarate a code ? Where do we get a code ??

    Regards Mrs Jane Howe

  9. Ronny Allan says:

    I purchased a caravan with a tracker subscription active. Can this be transferred to me?

    • Liz @ Caravan Guard says:

      You’d need to contact the tracking company direct to see what their terms and conditions are. To qualify for an insurance discount the tracker subscription would need to be active so you’ll need to contact the company anyway.

  10. JanetSlack says:

    What tracker system would you recommend for a slightly older van and why?

    • Liz @ Caravan Guard says:

      Hi Janet,
      We don’t recommend any particular tracking system but would make sure it is Thatcham approved. Proactive tracking devices where you are alerted to your vehicle being moved are the best option in terms of recovering your vehicle quickly and those where they are linked to a 24 hour monitoring centre.
      We offer a 15% discount for all approved tracking devices. Find out more here.

  11. Jeff Oglethorpe says:

    I am just about to purchase a new Swift Elegance caravan (delivery next month) I would like to initiate the tracker system, at what point can I do this?
    Can I set it up before I pick up my van?
    Second question, why is tracker switched off during a transit? My motorhome tracker was active 24/7.
    Regards,
    Jeff

    • Liz @ Caravan Guard says:

      Hi Jeff
      You can set up an account with Swift Command before purchase but you need to own the caravan before you can add tracking.
      There are three simple steps to add the tracking to a new caravan.
      1) Create an account at http://www.swiftcommand.co.uk (this can be done ahead of the purchase, noting that your caravan won’t show in your account yet).
      2) When collecting the caravan your dealer will ‘link’ your new caravan to your account so that you can use Swift Command and add tracking if required.
      3) Log into Swift Command, click on the tracking menu item and complete the details to purchase a 1, 2 or 3 year tracking subscription.

      The tracking unit is active all of the time, but is only armed when the caravan alarm is armed. If the caravan is moved whilst the alarm is armed or if the alarm is triggered due to a break-in then the tracking unit will trigger and the monitoring station will call you.
      Hope this helps?

  12. Simon Williams says:

    Would you disarm the tracker to move it from home to site or does it just stay on?

    • Liz @ Caravan Guard says:

      Hi Simon, when you’re travelling you would disarm the Tracker via the Swift Command system.


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