Caravan Guard wins prestigious Customer Experience Award

We’re celebrating after winning the Customer Experience Award at the 2026 British Insurance Awards in collaboration with our underwriter Intact Insurance.

When being announced as winners, judges praised the collaboration for “introducing a faster, clearer and more confident customer experience delivered through an insurer-broker partnership, with performance improvements and customer feedback which speak for themselves.”

The award was presented by comedian and Traitors TV star Alan Carr at the insurance industry’s flagship awards ceremony in London, where Caravan Guard and Intact Insurance were shortlisted alongside some of the UK’s biggest insurance brands.

The British Insurance Awards recognise excellence and innovation across the sector, with the Customer Experience Award celebrating organisations that consistently put customers at the heart of everything they do.

The winning entry highlighted a sustained programme of improvements designed to make it easier for motorhome and campervan owners to get quotes, arrange cover and make claims. It also showcased the partnership’s response to the rapid growth in the motorhome and campervan market, alongside strong customer satisfaction scores, high levels of loyalty and a commitment to supporting both new and experienced leisure vehicle owners.

Ryan Wilby, Managing Director of Caravan Guard, said: “Winning the Customer Experience Award is an incredible achievement and one that reflects the dedication, expertise and care shown by teams across both Caravan Guard and Intact Insurance every day.

“At Caravan Guard, delivering brilliant customer experiences is one of our core values and sits at the heart of every decision we make. This award recognises the hard work that has gone into listening to customers, understanding their needs and continually improving the way we support them throughout their insurance journey.

Steve Hedge, Vice President, Delegated Authorities at Intact Insurance, added: “We’re incredibly proud to have won this award alongside Caravan Guard. What makes this recognition particularly meaningful is the work behind it. Teams across both organisations listened carefully to customers and worked together to improve their experience.

“This award demonstrates the value of bringing together specialist expertise while making insurance simpler and easier for customers. It reflects the care, judgement and commitment our colleagues bring every day, and it gives us even more motivation to keep listening, learning and improving.” 

The award win follows a successful period of growth for Caravan Guard focused on enhancing customer journeys, expanding support for motorhome and campervan owners, and delivering market-leading service backed by excellent customer feedback.

For more information about our specialist insurance cover for motorhomes, campervans, caravans and trailer tents visit www.caravanguard.co.uk.