We love receiving customer feedback and it’s been great to see that many Caravan Guard claimants rate our service as excellent or good when returning our claims satisfaction survey.
Hundreds of claimants have been sent a survey in the last 12 months and asked to rate their experience so we can use their feedback to continue to make any improvements. All of these were entered into a prize draw.
Congratulations go to folding camper owner Mrs Rafferty, of Dorset, who made a claim after her camper was unfortunately hit by a third party. She was the lucky winner of our prize draw and wins £50 of Marks & Spencer vouchers.
On average, claims survey respondents rated their overall experience with our claims service as nine out of 10. Respondents were also extremely satisfied with the helpfulness of our staff, the ease of reporting their claim and their settlement. Below shows how our customers rated their claims experience between April 2018 and March 2019.
Our team is passionate about delivering brilliant customer experiences and we love to read the positive comments sent by so many satisfied customers.