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Contacting us during the Coronavirus (COVID-19) pandemic
To help keep our colleagues and the wider community safe, some of our staff are working from home. Our offices are Covid Secure and our contact centre is fully operational and open as usual so we can continue to answer your call and service your policy. There are also other ways we can help online:
Quotes – We’re ready to take your call, but our website can be used to get a new insurance quote and set up a policy. You can of course still call us if you have any questions not answered on the help text during the quote or FAQs.
Renewals – If you don’t need to make any changes and are happy to pay for your annual premium, please renew your policy online here. If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise. You would normally need to review the value of your caravan each year but in light of the current situation we will honour up to a 10% increase on your sums insured limit should you need to make a claim in the next policy year, so there is no need to contact us if that is the only change to your policy. However, if you need to make any changes to your policy please do call us.
Changes – If you need to contact us to make a change to your policy, please do call us or email firstname.lastname@example.org. Please include your policy number, name and postcode, along with details of the change you would like to make, so we can get back to you.
Payments – If you’re worried about your insurance payments then please call us on 01422 396 777 to speak to one of our friendly advisers about how we might be able to help during this difficult time. This could include reducing your premium by changing your cover slightly.
Registering a claim – If you have minor damage to your caravan and it is still watertight and secure, we recommend that you register your claim online here. If there has been a more serious incident and you require urgent advice, please call 01422 501 083.
Importance of maintaining insurance cover during lockdown: Your Caravan Guard insurance protects you against risks, such as theft, fire, storm, flood, accidental damage and vandalism when your caravan is laid up. Our claims stats show that a massive 43 per cent of claim payouts were for when leisure vehicles were not in use.
Keeping your property secure – Unfortunately, at a time when much of the nation will be pulling together, there will be certain individuals who will take advantage of the situation and target leisure vehicles to steal. Please consider the security on your leisure vehicle and take appropriate action to protect your property.
Draining down – Please take note of our winter weather precautions from November 1st to March 15th.
If you are not using your caravan, campervan or motorhome between Nov 1st and March 15, you must fully drain down all your water and internal sanitary systems. Damage caused by water freezing in fixed water or heating systems or by escape of water from these systems is not covered by your insurance policy between Nov 1st and March 15th unless you’ve drained down your leisure vehicle when it’s not in use. Our handy video explains the importance of draining down in winter and goes through the steps to take: https://www.caravanguard.co.uk/news/video-how-to-drain-down-your-caravan-14558/
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