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Contacting us during the Coronavirus (COVID-19) pandemic
To help keep our colleagues and the wider community safe, our staff are working from home during the Coronavirus pandemic. We have systems in place to ensure that we can continue to answer your call and service your policy, just as we would if we were in the office. There are also other ways we can help online:
Quotes – We’re ready to take your call, but our website can be used to get a new insurance quote and set up a policy. You can of course still call us if you have any questions not answered on the help text during the quote or see our FAQs.
Renewals – If you don’t need to make any changes and are happy to pay for your annual premium, please renew your policy online here. If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise. You would normally need to review the value of your motorhome each year but in light of the current situation we will honour up to a 10% increase on your sums insured limit should you need to make a claim in the next policy year, so there is no need to contact us if that is the only change to your policy. However, if you need to make any changes to your policy please do call us.
Changes – If you need to contact us to make a change to your policy, please do call us or email firstname.lastname@example.org. Please include your policy number, name and postcode, along with details of the change you would like to make, so we can get back to you.
Payments – If you’re worried about your insurance payments then please call us on 01422 396 777 to speak to one of our friendly advisers about how we might be able to help during this difficult time. This could include reducing your premium by changing your cover slightly.
Registering a claim – If there has been an incident and you require urgent advice, please call 01422 501 084.
Importance of maintaining insurance cover during lockdown: Your Caravan Guard insurance protects you against risks, such as theft, fire, storm, flood, accidental damage and vandalism when your motorhome is laid up. Our claims stats show that a massive 43 per cent of claim payouts were for when leisure vehicles were not in use.
Keeping your property secure – Unfortunately, at a time when much of the nation will be pulling together, there will be certain individuals who will take advantage of the situation and target leisure vehicles to steal. Please consider the security on your leisure vehicle and take appropriate action to protect your property.
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